Manager, Registration

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off (sick and vacation)

Retirement plan options

Job summary

The Ohio State University Medical Center is seeking a Manager in the Registration Department to lead and evaluate the Patient Access team. The role focuses on accurate scheduling, QA data collection, and cross-functional collaboration to improve access for patients and providers.

You will oversee budgeting, project implementation, and compliance with JCAHO and other regulatory standards, while serving as a key liaison for customers and other departments.

Qualifications

• Bachelor's degree or equivalent experience. Advanced degree may be desirable.
• 5 years of relevant experience required; 8–12 years preferred in healthcare leadership.

Responsibilities

• Manage and coach staff in Patient Access for The James.
• Ensure accuracy of scheduling and process efficacy through reports and QA data.
• Develop and monitor budgets, implement new programs, and ensure regulatory compliance.

Skills

Leadership

Communication

Professionalism

Presentations

Education

Bachelor's degree

Advanced degree

Tools

Hospital information systems

Job description

Job Title: Manager, Registration Department: James | Outpatient Registration

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred. Health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

FUNCTION: Finance SUB-FUNCTION: Revenue Cycle - Scheduling CAREER BAND: People Leader - Managerial CAREER LEVEL: M2

Additional Information

Location: James Cancer Hospital (0375) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

Benefits

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.