Manager, Scheduling

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

The Ohio State University Medical Center seeks a Manager to lead the Patient Access team at The James, guiding staff, coaching performance, and aligning scheduling with the hospital's strategic goals.

This role emphasizes QA data analysis, reporting, and cross-department collaboration, with responsibility for budgets, program implementation, and regulatory compliance. Strong leadership and communication are essential to maintain patient flow and satisfaction.

Qualifications

• Bachelor's degree or equivalent experience required.
• Advanced degree may be desirable.
• 5 years of relevant experience required; 8-12 years preferred.

Responsibilities

• Manage, guide, coaching and evaluate the work performance of the staff in Patient Access for The James.
• Monitor scheduling accuracy and efficacy of processes through reports and QA data.
• Coordinate QA data collection, process analysis and reporting mechanisms.
• Assist with development of budgets and implementation of new programs.
• Ensure compliance with JCAHO standards and other regulatory agencies.

Skills

Leadership

Supervisory skills

Management skills

Verbal/Written communication

Presentation skills

Education

Bachelor's degree or equivalent

Advanced degree desirable

Tools

Computer systems

Healthcare applications

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James. Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred. Health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Scheduling

CAREER BAND: People Leader - Managerial

CAREER LEVEL: M2

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Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.