Scheduling Coordinator - James Float Pool

Ohio State University; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off including holidays

State retirement plan or alternative

Job summary

The Ohio State University James Cancer Hospital is seeking a Scheduling Coordinator for the James Float Pool. This role supports scheduling operations across ambulatory and inpatient sites, requiring flexibility in shifts from early morning to evening hours, including weekends and holidays.

You will handle patient demographic and insurance data to enable smooth registration and scheduling processes across the health system.

Qualifications

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Ensure accurate appointment, demographic and insurance information is gathered to support clinical and financial needs.
• Communicate with clinical staff and patients to address questions and coordinate requests.

Job description

Job Title

Scheduling Coordinator - James Float Pool

Department

James | Outpatient Registration

Scope of Position

This position is part of the James Patient Access Ambulatory Clinic Float Pool and is responsible for supporting scheduling operations across all ambulatory and inpatient sites within The James Cancer Hospital. Due to the dynamic nature of this role, flexibility in work hours and location is essential. Staff may be scheduled at various clinic sites and must be available to work shifts ranging between 6:30 a.m. and 9:30 p.m., including occasional weekends and holidays, based on operational needs. Float Pool team members are expected to adapt quickly to different clinic environments, maintain high-quality service standards, and provide consistent support to ensure a seamless patient registration experience across the health system. The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, scheduling, customer service and point of service collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, eligibility, document management software, and etc.

Minimum Required Qualifications

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Career Roadmap

Function: Finance Sub-Function: Revenue Cycle - Registration Band: Individual Contributor - Technical Level: T1

Additional Information

Location: James Cancer Hospital (0375)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties - including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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