Manager, Regional Operations

centrumhealth; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

NeueHealth in Houston seeks a Regional Operations Manager to oversee the daily operations of multiple clinics in the region. You will lead clinical and support staff, optimize patient flow, and partner with the regional medical director to ensure quality of care and patient retention.

You will monitor compliance with healthcare regulations, manage budgets and forecasts, and use data analytics to drive improvements in engagement, efficiency, and financial performance across clinics.

Qualifications

• Bachelor's degree in healthcare management or equivalent
• 5+ years of experience managing a market within a clinic or outpatient urgent care setting
• 2+ years of people management experience
• Strong understanding of financials with emphasis on patient engagement, growth, and retention
• Enthusiastic about contributing to an organization focused on continuously improving consumer/patient experiences

Responsibilities

• Oversee the daily operations of multiple clinics within the region, ensuring efficient patient flow and resource allocation
• Manage both clinical and support staff, including hiring, training, coaching, and performance evaluations
• Foster a positive and collaborative work environment to enhance team performance and job satisfaction
• Partner with the regional medical director to monitor and improve the quality of care provided to patients
• Ensure compliance with healthcare regulations, standards, and best practices
• Develop and implement strategies to improve patient engagement, satisfaction, and retention
• Monitor and manage the financial performance of clinics, including budgeting, forecasting, and financial reporting
• Identify and resolve complex technical and operational problems within the clinics
• Use data and analytics to drive decision-making and improve operational efficiency
• Contribute to the development and implementation of regional and organizational strategic plans

Job description

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics - Centrum Health and Premier Medical - as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

JOB SUMMARY

The Regional Operations Manager serves as a healthcare operations professional managing several medical clinics in a given market. Day-to-day responsibilities include leading and managing the operational flow and processes of clinics and partnering with the regional medical director to ensure the quality of care provided to patients complies with standards and ensures patient satisfaction and retention. The Regional Operations Manager requires a solid understanding of how organizational capabilities interrelate across departments.

DUTIES & RESPONSIBILITIES

• Oversee the daily operations of multiple clinics within the region, ensuring efficient patient flow and resource allocation.
• Manage both clinical and support staff, including hiring, training, coaching, and performance evaluations.
• Foster a positive and collaborative work environment to enhance team performance and job satisfaction.
• Partner with the regional medical director to monitor and improve the quality of care provided to patients.
• Ensure compliance with healthcare regulations, standards, and best practices.
• Develop and implement strategies to improve patient engagement, satisfaction, and retention.
• Monitor and manage the financial performance of clinics, including budgeting, forecasting, and financial reporting.
• Identify and resolve complex technical and operational problems within the clinics.
• Use data and analytics to drive decision-making and improve operational efficiency.
• Contribute to the development and implementation of regional and organizational strategic plans.

EDUCATION AND PROFESSIONAL EXPERIENCE

(Licensures AND Certifications)

• Bachelor's degree in healthcare management or equivalent.
• 5 or more years of experience managing a market within a clinic or outpatient urgent care setting.
• 2 or more years of people management experience
• Strong understand of financials with specialty in patient engagement, growth, and retention.
• Must be enthusiastic about contributing to an organization focused on continuously improving consumer/patient experiences.

PROFESSIONAL COMPETENCIES

• 5+ years of Managed Care/Outpatient Care experience
• Value Based Care Experience a plus

WORK ENVIRONMENT

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Travel may be required.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.