Manager, Regional Operations

Centrum Health; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

NeueHealth seeks a Regional Operations Manager to lead multiple clinic operations in the Houston market, partnering with the regional medical director to uphold care standards and patient satisfaction. You will manage clinical and support staff, drive efficiency, and guide strategic plans across regions.

The role requires 5+ years in managed care/outpatient settings, strong financial skills, and a collaborative leadership style to improve patient experiences and clinic performance.

Qualifications

• 5+ years of Managed Care/Outpatient Care experience.
• 2+ years of people management experience.
• Strong understanding of financials with focus on patient engagement, growth, and retention.
• Enthusiastic about improving consumer/patient experiences.

Responsibilities

• Oversee daily operations of multiple clinics in the region, ensuring efficient patient flow and resource allocation.
• Hire, train, coach, and evaluate clinical and support staff.
• Partner with regional medical director to monitor and improve quality of care.
• Ensure regulatory compliance and best practices across clinics.
• Develop strategies to improve patient engagement, satisfaction, and retention.
• Monitor budgeting, forecasting, and financial reporting for clinics.
• Identify and resolve operational problems using data-driven approaches.

Skills

Managed Care/Outpatient Care

People management

Financial acumen

Education

Bachelor’s in Healthcare Management

Job description

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

JOB SUMMARY

The Regional Operations Manager serves as a healthcare operations professional managing several medical clinics in a given market. Day-to-day responsibilities include leading and managing the operational flow and processes of clinics and partnering with the regional medical director to ensure the quality of care provided to patients complies with standards and ensures patient satisfaction and retention. The Regional Operations Manager requires a solid understanding of how organizational capabilities interrelate across departments.

DUTIES & RESPONSIBILITIES

The Manager, Regional Healthcare Operations job description is intended to point out major responsibilities within the role, but it is not limited to these items.

Oversee the daily operations of multiple clinics within the region, ensuring efficient patient flow and resource allocation.

Manage both clinical and support staff, including hiring, training, coaching, and performance evaluations.

Foster a positive and collaborative work environment to enhance team performance and job satisfaction.

Partner with the regional medical director to monitor and improve the quality of care provided to patients.

Ensure compliance with healthcare regulations, standards, and best practices.

Develop and implement strategies to improve patient engagement, satisfaction, and retention.

Monitor and manage the financial performance of clinics, including budgeting, forecasting, and financial reporting.

Identify and resolve complex technical and operational problems within the clinics.

Use data and analytics to drive decision-making and improve operational efficiency.

Contribute to the development and implementation of regional and organizational strategic plans.

EDUCATION AND PROFESSIONAL EXPERIENCE

(Licensures AND Certifications)

Bachelor’s degree in healthcare management or equivalent.

5 or more years of experience managing a market within a clinic or outpatient urgent care setting.

2 or more years of people management experience

Strong understand of financials with specialty in patient engagement, growth, and retention.

Must be enthusiastic about contributing to an organization focused on continuously improving consumer/patient experiences.

PROFESSIONAL COMPETENCIES

(List professional knowledge, attitude, and skills required in order to work in the job)

5+ years of Managed Care/Outpatient Care experience

Value Based Care Experience a plus

WORK ENVIRONMENT

The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Travel may be required.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.