Manager, PX, GWE, Workplace Experience

Pfizer; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

Pfizer seeks a leader to manage workplace experience strategy for North America Commercial sites, starting in Collegeville, PA. You will create an engaging colleague environment by aligning soft services, hospitality, and workspace activation with business goals.

The role emphasizes partnering with GWE, IFM providers, and site leaders to drive multi-site programs, optimize space, and oversee transformation initiatives across the region.

Qualifications

• Bachelor's degree with 4+ years of experience in workplace experience or facilities.
• Experience in multi-site environments preferred.
• Strong understanding of colleague-facing services and program mgmt.
• Proficiency with workplace technology and data analysis.

Responsibilities

• Develop and implement a unified service model covering soft services, hospitality, and workspace activation.
• Partner with Global Workplace Experience and IFM providers, and site leadership.
• Oversee service delivery, space utilization, workplace design, and transformation initiatives.
• Lead cross-site projects and manage vendor relationships.

Skills

Workplace strategy

Soft services

Workspace design

Change management

Vendor management

Site transformation

Smart building technology

Education

Bachelor's degree in related field

Job description

Role

Manage workplace experience strategy for North America Commercial sites at Pfizer's Collegeville location, focusing on creating an engaging and efficient colleague environment.

Responsibilities

• develop and implement a unified service model covering soft services (reception, cafeteria, housekeeping), hospitality, and workspace activation;
• partner with Global Workplace Experience (GWE), Integrated Facility Management (IFM) providers, and site leadership;
• oversee service delivery, space utilization, workplace design, and transformation initiatives;
• lead cross-site projects and manage vendor relationships.

Qualifications

• bachelor's degree with 4+ years of experience or equivalent;
• 5-10 years in workplace experience, facilities, hospitality, or related fields, ideally within multi-site environments;
• strong understanding of colleague-facing services, stakeholder influence, and program management;
• proficient in workplace technology, data analysis, and vendor management.

Key Skills & Value Add

• multi-site workplace strategy, soft services, workplace design, change management, vendor partnerships, site transformation, and smart building technology.

Work Setup

hybrid in Pennsylvania; travel across North America as required.