Manager, Programs, Events and Client Services

Bell Leadership Institute; Chapel Hill (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Leadership experts

Collaborative team

Impactful programs

Executive relationships

Mission-driven

Multifunction role

Job summary

Bell Leadership Institute is seeking a Manager, Programs, Events & Client Services to lead end-to-end delivery of open enrollment leadership programs. You will coordinate logistics, engage with clients, and work with Bell trainers to ensure exceptional participant experiences.

The role blends project management, client relationship management, and operations. It requires on-site work in Chapel Hill with occasional evenings and travel across the U.S. to client sites.

Qualifications

• 5-7 years of experience in program management, project management, client services, event management, operations, or a related professional role.
• Outstanding organizational and project management skills.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• Ability to work independently and collaboratively.
• Strong Microsoft Office skills and comfort learning CRM/business systems.
• Ability to work on-site in Chapel Hill with occasional evening hours during program delivery and some travel for programs at client sites throughout the U.S.

Responsibilities

• Program Management: Manage end-to-end coordination of Bell's Open Enrollment leadership programs and coordinate logistics for assigned custom leadership programs.
• Provide program management and logistical support for select Bell speaking engagements, conferences, and other external events and exposure opportunities.
• Manage registrations, participant communications, schedules, materials, facilities, vendors, and program resources.
• Monitor program execution and proactively resolve issues.
• Maintain program documentation, reports, budgets, and records.
• Client Experience: Serve as a primary point of contact for participants and client organizations and build trusted relationships.
• Ensure every participant receives a high-quality experience.
• Business Development Support: Support client outreach and follow-up communications, recognize opportunities to strengthen client relationships.
• Identify future program opportunities and coordinate strategic speaking engagements and conference visibility.
• Partner with Bell's business development and marketing team and work with Bell trainers during programs.

Skills

Project management

Organization

Communication

Relationship-building

CRM familiarity

MS Office

Tools

CRM platforms

Job description

Manager, Programs, Events & Client Services

Join a Team That Helps Leaders Make a Lasting Difference.

For more than 50 years, Bell Leadership Institute has helped organizations develop stronger leaders through world-class leadership training, executive coaching, and organizational development. From Fortune 500 companies to healthcare systems, government agencies, and nonprofits, organizations trust Bell to develop leaders who create stronger teams and better results.

We're looking for a Manager, Programs, Events & Client Services to play a central role in delivering exceptional client experiences across our leadership programs.

This position combines program management, client relationship management, and operational excellence. You'll oversee the execution of our nationally recognized open enrollment leadership programs while working directly with Bell's trainers and leadership experts to ensure every participant receives an outstanding experience.

If you enjoy building relationships, solving problems, coordinating complex projects, and working with a small, high-performing team where your work truly matters, we'd love to meet you.

Why Bell?

• Work directly with nationally recognized leadership experts.
• Join a small, collaborative, high-performing team where every person makes a meaningful contribution.
• Help deliver leadership development experiences that have impacted hundreds of thousands of leaders.
• Build relationships with executives and professionals from organizations across many industries.
• Be part of a mission-driven organization with more than 50 years of leadership excellence.
• Enjoy a role that combines client service, project management, operations, and relationship building.

What You'll Do

Program Management

• Manage end-to-end coordination of Bell's Open Enrollment leadership programs.
• Coordinate logistics for assigned custom leadership programs.
• Provide program management and logistical support for select Bell speaking engagements, conferences, and other external events and exposure opportunities.
• Manage registrations, participant communications, schedules, materials, facilities, vendors, and program resources.
• Monitor program execution and proactively resolve issues.
• Maintain program documentation, reports, budgets, and records.

Client Experience

• Serve as a primary point of contact for participants and client organizations.
• Build trusted relationships before, during, and after programs.
• Ensure every participant receives a high-quality experience.

Business Development Support

• Support client outreach and follow-up communications.
• Recognize opportunities to strengthen client relationships and identify future program opportunities.
• Help coordinate strategic speaking engagements, conferences, and other visibility opportunities that support Bell's business development and relationship-building efforts.
• Partner with Bell's business development and marketing team.
• Work closely with Bell trainers before and during programs.
• Coordinate across operations, marketing, and business development.
• Continuously improve processes and client experiences.

What Makes Someone Successful Here.

• Loves creating exceptional client experiences.
• Builds strong professional relationships.
• Takes ownership.
• Balances attention to detail with warmth and professionalism.
• Enjoys helping others succeed.

Qualifications

Required

• 5-7 years of experience in program management, project management, client services, event management, operations, or a related professional role.
• Outstanding organizational and project management skills.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• Ability to work independently and collaboratively.
• Strong Microsoft Office skills and comfort learning CRM/business systems.
• Ability to work on-site in Chapel Hill with occasional evening hours during program delivery and some travel for programs at client sites throughout the U.S.

Preferred

• Experience in executive education, leadership development, corporate learning, professional services, consulting, or training.
• Experience coordinating events, executive meetings, conferences, or leadership programs.
• Experience with CRM platforms.
• Budget coordination or vendor management experience.

Why This Role Is Different

This isn't simply an event planning or administrative position. You'll become an integral part of the client experience, working alongside Bell's leadership experts to deliver programs that help leaders build stronger organizations and better workplaces. If you enjoy combining organization, relationship-building, and meaningful work, this is an opportunity to make a real impact.