Manager, Programs, Events & Client Services

Bell Leadership Institute; Chapel Hill (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Bell Leadership Institute is seeking a Manager, Programs, Events & Client Services in Chapel Hill, NC. This role blends program management, client relationship management, and operational excellence to deliver top-tier leadership programs with a focus on client experience.

You will work with Bell’s trainers and experts, coordinating open enrollment programs and ensuring every participant receives an outstanding, impactful experience across multiple sites in the U.S.

Qualifications

• 5-7 years of experience in program management, project management, client services, event management, operations, or a related professional role.
• Outstanding organizational and project management skills.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• Ability to work independently and collaboratively.
• Strong Microsoft Office skills and comfort learning CRM/business systems.
• Ability to work on-site in Chapel Hill with occasional evening hours during program delivery and some travel for programs at client sites throughout the U.S.

Responsibilities

• Oversee the execution of our nationally recognized open enrollment leadership programs.
• Collaborate with Bell’s trainers and leadership experts to ensure participants have outstanding experiences.
• Coordinate complex projects, build relationships, and deliver exceptional client service.
• Work on-site in Chapel Hill with occasional evening hours and travel for client-site programs.

Skills

Program management

Client relationship management

Operational excellence

Event management

Project management

Microsoft Office

CRM systems

CRM platforms

Tools

Microsoft Office

CRM/business systems

Job description

Manager, Programs, Events & Client Services – Chapel Hill, NC

Join a Team That Helps Leaders Make a Lasting Difference

For more than 50 years, Bell Leadership Institute has helped organizations develop stronger leaders through world-class leadership training, executive coaching, and organizational development. From Fortune 500 companies to healthcare systems, government agencies, and nonprofits, organizations trust Bell to develop leaders who create stronger teams and better results.

We’re looking for a Manager, Programs, Events & Client Services to play a central role in delivering exceptional client experiences across our leadership programs.

This position combines program management, client relationship management, and operational excellence. You’ll oversee the execution of our nationally recognized open enrollment leadership programs while working directly with Bell’s trainers and leadership experts to ensure every participant receives an outstanding experience.

If you enjoy building relationships, solving problems, coordinating complex projects, and working with a small, high-performing team where your work truly matters, we’d love to meet you.

Why Bell?

• Work directly with nationally recognized leadership experts.Join a small, collaborative, high-performing team where every person makes a meaningful contribution.
• Help deliver leadership development experiences that have impacted hundreds of thousands of leaders.
• Build relationships with executives and professionals from organizations across many industries.
• Be part of a mission-driven organization with more than 50 years of leadership excellence.
• Enjoy a role that combines client service, project management, operations, and relationship building.
• Loves creating exceptional client experiences.
• Builds strong professional relationships.
• Takes ownership.
• Balances attention to detail with warmth and professionalism.
• Enjoys helping others succeed.

Qualifications & Experience

Required

• 5-7 years of experience in program management, project management, client services, event management, operations, or a related professional role.
• Outstanding organizational and project management skills.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• Ability to work independently and collaboratively.
• Strong Microsoft Office skills and comfort learning CRM/business systems.
• Ability to work on-site in Chapel Hill with occasional evening hours during program delivery and some travel for programs at client sites throughout the U.S.

Preferred

• Experience in executive education, leadership development, corporate learning, professional services, consulting, or training.
• Experience coordinating events, executive meetings, conferences, or leadership programs.
• Experience with CRM platforms.
• Budget coordination or vendor management experience.

Why This Role is Different?

This isn’t simply an event planning or administrative position. You’ll become an integral part of the client experience, working alongside Bell’s leadership experts to deliver programs that help leaders build stronger organizations and better workplaces. If you enjoy combining organization, relationship-building, and meaningful work, this is an opportunity to make a real impact.