Accounts & Client Experience Manager

Bell Leadership Institute; Chapel Hill (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leadership development organization in Chapel Hill, NC is seeking an Accounts & Client Experience Manager to develop client relationships and support leadership programs. The role requires 5–7 years of experience, strong communication skills, and a Bachelor's degree. You will engage directly with clients in-person, providing tailored proposals and actively participating in programs. This opportunity is unique as it blends client experience with business growth, offering meaningful contributions within a collaborative team environment.

Qualifications

• 5–7 years of relevant professional experience required.
• Comfort with in-person work and some travel needed.
• Ability to operate with discipline and follow-through in a client-facing environment.

Responsibilities

• Manage and grow client relationships.
• Develop tailored proposals to support client engagement.
• Support Bell programs in person, connecting with participants.

Skills

Strong communication and interpersonal skills

High level of organization and accountability

Relational instincts

Education

Bachelor’s degree

Advanced degree

Job description

Accounts & Client Experience Manager – Chapel Hill, NC

About Bell Leadership Institute

Bell Leadership Institute is a leadership development organization with more than 50 years of experience helping individuals and organizations build strong leaders and high-performing teams. Based in Chapel Hill, North Carolina, we partner with a wide range of organizations to deliver practical, research-informed leadership development that drives meaningful, lasting results.

We are a close-knit, collaborative team that values professionalism, trust, and high standards. This is a fully in-person role based in Chapel Hill, NC and includes travel (up to approximately 25%) to support programs and client engagements.

Role Overview

We are seeking a mid-career professional to join our team in a role that combines client relationship development, business development, and in-program client engagement.

This role is designed for someone with 5–7 years of experience who is ready to take on greater ownership in a highly relational, client-facing environment. It offers a unique opportunity to build strong client partnerships while also being directly involved in the delivery of Bell’s leadership programs.

Approximately half of the role involves attending and supporting Bell programs in person—serving as a key point of connection for participants and clients, and building relationships through shared experience. The other half focuses on managing and growing client relationships, identifying opportunities, and developing thoughtful, tailored proposals to support client engagement.

We are looking for a professional who brings strong relational instincts and the ability to operate with discipline and follow-through in a client-facing environment. This role is best suited for someone comfortable being both outward-facing and internally collaborative.

• Bachelor’s degree required; advanced degree a plus
• 5–7 years of relevant professional experience
• Strong communication and interpersonal skills
• High level of organization and accountability
• Comfort with in-person work and some travel

What Makes This Role Unique at Bell

This is not a traditional business development or account management role.

At Bell, building client relationships happens in the work itself. You will spend meaningful time inside our leadership programs, working alongside participants and experiencing firsthand the challenges and opportunities our clients face. Rather than operating at a distance, you will be present, supporting programs, engaging with participants, and observing leadership in action.

The role also offers a unique blend of responsibilities. You will contribute both to the client experience and to the growth of the business, developing proposals and helping guide organizations toward the leadership development that will have the greatest impact.

This role provides the opportunity to play a visible role in work that makes a lasting, positive difference, while working with a team of dedicated professionals who genuinely enjoy working with and supporting each other.