Manager, Professional Services Region

NetApp; Bentonville (AR); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Retirement Plans

Pension Plans

Paid Time Off

Performance-Based Incentives

Employee Stock Purchase Plan

Restricted Stock Units (RSUs)

Job summary

NetApp in Bentonville, AR seeks a senior leader to guide and grow the professional services organization, overseeing a two-tier delivery team of services and consulting. You will partner with sales and engineering to drive regional growth while ensuring high customer satisfaction.

The role emphasizes managing financial targets, shaping delivery practices, and building strong client relationships to expand strategic engagements with enterprise customers across the region.

Qualifications

• 5+ years in field-based services management and 12+ years total related experience.

Skills

Professional Services Management

Consulting Practice Growth

Financial Management

Customer Satisfaction

Project Management

Partner Management

Cloud Storage

Managed Services

Enterprise Customer Support

Revenue Recognition

Budget Planning

Negotiation Skills

Presentation Skills

Interpersonal Leadership

Strategic Planning

Operational Excellence

Job description

Lead and grow NetApp's professional services organization by managing a two-tiered delivery team of services and consulting. Focus on achieving high customer satisfaction, managing financial targets, and driving regional business growth through strategic collaboration with sales and engineering teams.

Requirements

• Requires a minimum of 5 years in field-based services management with a preference for 12+ years of total related experience supporting enterprise customers. A Bachelor's or Master's degree in a technical or business discipline is required, along with expertise in cloud storage and consulting business models.

Key Skills

• Professional Services Management
• Consulting Practice Growth
• Financial Management
• Customer Satisfaction
• Project Management
• Partner Management
• Cloud Storage
• Managed Services
• Enterprise Customer Support
• Revenue Recognition
• Budget Planning
• Negotiation Skills
• Presentation Skills
• Interpersonal Leadership
• Strategic Planning
• Operational Excellence

Benefits

• Health Insurance
• Life Insurance
• Retirement Plans
• Pension Plans
• Paid Time Off
• Performance-Based Incentives
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)