Senior Professional Services Engineer - PubSec

GitLab; United States; A distancia; USD 138.000 - 230.000; Jornada completa

Descripción de la vacante

GitLab is seeking a Professional Services Engineer to partner with public sector customers across the United States, delivering installation, migration, training, and advisory engagements. This remote, largely asynchronous role balances hands-on technical delivery with clear communication and project ownership.

You will apply IaC tooling (Terraform, Ansible, Packer, Puppet, Chef) to deploy architectures, manage migrations to GitLab SaaS or self-managed deployments, and collaborate with project

Formación

• Experience with infrastructure as code tooling to deploy and manage environments.
• Knowledge of IaC/configuration as code best practices.
• Active TS/SCI clearance required for role.
• Occasional travel to SCIF sites as needed.
• Eligible for United States citizenship per government requirements.

Responsabilidades

• Deliver professional services engagements including installation, migration, training, and advisory services.
• Plan and execute GitLab deployments across architectures using IaC and config-as-code.
• Oversee migrations to GitLab SaaS or self-managed GitLab with minimal disruption.
• Provide technical guidance across GitLab's feature stack to adopt best practices.
• Collaborate with project managers and engagement managers to ensure on-scope delivery.
• Manage multiple customer projects while balancing billable time and priorities.
• Mentor other engineers to improve repeatable delivery patterns.
• Partner with product and engineering teams to remove blockers and feed field insights.

Conocimientos

Terraform

Ansible

Packer

Puppet

Chef

Clearance TS/SCI

Descripción del empleo

An overview of this role

As a Professional Services Engineer at GitLab, you'll partner with public sector customers to help them successfully adopt and expand GitLab across their organization. You'll deliver services such as installation, migration, training, and advisory engagements, meeting customers where they are, from single-node Omnibus installations to larger reference architectures using infrastructure as code and configuration as code. In this role, you'll balance hands‑on technical delivery with clear communication and project ownership, helping customers make practical choices that fit their goals, timelines, and environments. You'll also work closely with project managers and engagement managers to make delivery more consistent and improve how we run engagements. As you work with customers, you'll act as a feedback loop to GitLab's product and engineering teams by communicating insights that can improve GitLab features and delivery processes. This role is a strong fit for someone who enjoys solving complex problems, working across multiple engagements, and succeeding in a remote, largely asynchronous environment.

Some Examples Of Our Projects

• Delivering GitLab installations and upgrades using tools like Terraform or Ansible, from simple deployments to highly available architectures
• Leading migrations from existing systems to GitLab SaaS or self‑managed GitLab, including planning, execution, and knowledge transfer

What you’ll do

• Deliver Professional Services engagements such as installation, migration, training, and advisory services to help customers achieve successful outcomes with GitLab, including completing projects on scope and on schedule.
• Plan and execute GitLab deployments across a range of architectures, from single-node Omnibus installations to large reference architectures using infrastructure as code and configuration as code practices.
• Oversee and perform migrations from multiple source systems to GitLab SaaS or self‑managed GitLab, helping customers reduce risk, maintain momentum during change, and complete cutovers with minimal disruption.
• Provide technical guidance across the GitLab feature stack, helping customers adopt best practices that fit their goals, constraints, and operating environment.
• Partner closely with project managers and engagement managers by providing feedback and updates that improve delivery consistency, keep work on schedule, and reduce delivery issues across engagements.
• Manage and deliver multiple customer projects at once, balancing customer outcomes with awareness of billable time and delivery priorities to meet utilization and delivery goals.
• Mentor and assist other Professional Services Engineers by communicating expertise in specific technical areas and contributing to stronger, more repeatable delivery patterns.
• Work closely with GitLab's product and engineering teams to remove blockers for customers and help improve GitLab features and delivery processes based on field insights, leading to faster issue resolution and more consistent delivery.

What you’ll bring

• Professional experience with one or more infrastructure as code or configuration as code tools, such as Terraform, Ansible, Packer, Puppet, or Chef.
• Experience with one or more infrastructure as code or configuration as code tools such as Terraform, Ansible, Packer, Puppet, or Chef.
• Active Secrets or TS/SCI (or other) clearance is required for this role due to the nature of the customers you’ll support.
• Occasional travel to SCIF sites as needed.
• Desirable locations - DC Metro, GA, TX, AL, CO or UT.
• Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position
• Ability to support public sector customers with TS/SCI clearance‑related requirements for their environments and engagements.
• Ability to lead technical delivery end‑to‑end, including discovery, planning, documentation, and knowledge transfer.

About The Team

The Professional Services Engineer is part of GitLab's Professional Services organization, helping customers adopt GitLab successfully through installation, migration, training, and advisory engagements. The team works closely with Project Managers and customer stakeholders to deliver successful outcomes and help organizations expand how they use GitLab.

United States Salary Range

$138,080—$230,040 USD

How GitLab Supports Full‑Time Employees

• Benefits to support your health, finances, and well‑being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity or gender expression], national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.