Manager, Professional Services

keyfactorinc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work in the United States

Travel up to 25%

Professional development

Job summary

keyfactorinc is seeking a Lead Professional Services role with responsibility for delivering customer engagements, coaching teams, and ensuring delivery quality. The role emphasizes leadership, customer collaboration, and operational performance in a fully remote US setting.

You will coordinate with technical and finance partners, manage escalations, and drive ongoing professional development for the services organization.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in technical, managed services, or software consulting with leadership.
• Ability to lead multiple teams and allocate resources.
• Strong reporting with Excel or BI tools; familiarity with PSA software.
• Good judgment, organization, and problem-solving.

Responsibilities

• Direct project teams and monitor delivery progress.
• Build relationships with customers and stakeholders for clear decisions.
• Coach and mentor team members and ensure accountability.
• Act as escalation contact for issue resolution.
• Coordinate technical training and enablement for the services team.
• Collaborate with finance on metrics, forecasting, reporting, and retrospectives.

Skills

Leadership

Project management

Stakeholder communication

Analytics/Reporting

Education

Bachelor's degree

Tools

Excel

BI software

PSA software

Job description

Role overview

Lead professional services project teams delivering customer engagements, with responsibility for delivery quality, customer satisfaction, and operational performance. You'll coach team members, coordinate with technical and finance partners, and handle escalations while representing the services organization in customer-facing work.

Responsibilities

• Direct project teams and monitor delivery progress, customer experience, and alignment with business objectives.
• Build effective working relationships with customers and internal stakeholders to support collaboration and clear decisions.
• Coach and mentor team members, reinforcing accountability, ownership, and timely follow-through.
• Act as the escalation contact, helping teams resolve issues and determine next steps.
• Coordinate technical training and enablement for the services team.
• Work with finance on project metrics, forecasting, and reporting; review projects and conduct root-cause analyses and retrospectives to identify improvements.

Requirements

• A relevant bachelor's degree or equivalent experience.
• Technical, managed services, or software consulting experience, with corresponding leadership experience.
• Ability to manage multiple teams, allocate resources, and improve performance in line with organizational goals.
• Strong reporting skills using Excel or other business intelligence software, and experience with professional services automation or related software.
• Sound judgment, organization, and business problem-solving skills.
• Confident, consultative communication with customers and technical, nontechnical, and executive audiences.

Benefits and work setup

This is a full-time remote role in the United States, with travel of up to 25%. The listing describes global benefits, paid parental leave, competitive time off, wellness resources, volunteer days, and recurring professional development opportunities. Compensation is based on experience; no range is provided.