Project Manager

OpenGov; Chicago (IL); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Work from anywhere

Unlimited vacation

Mission-driven colleagues

World-class healthcare

Professional development

Job summary

OpenGov in Chicago, IL seeks a Project Manager III to lead multi-customer deployments, coordinating scope, timelines, and resources across cross-functional teams. You will serve as the main contact for implementation, ensuring customer satisfaction and successful solution deployments.

You will partner with sales and engineering to refine plans, gather required documentation, and manage risks. Some travel may be required to sites, with a focus on delivering a seamless customer experience.

Qualifications

• 3+ years of project management or related experience in a SaaS environment.
• Experience with government budgeting concepts and/or finance/budgeting solutions is a strong plus.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Strong analytical thinking, system perspective, and diligent process analysis skills.

Responsibilities

• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers.
• Be the primary point of contact for project implementation activity.
• Establish project command and control of project delivery with internal and external stakeholders.
• Partner with cross-functional teams to gather documentation and resources and set expectations.
• Participate in the sales process as needed and contribute to Statement of Work creation.
• Identify early signs of project and customer risks and devise risk responses.
• Occasionally travel to customer sites to conduct training and strengthen relationships.

Skills

Project management

SaaS experience

Stakeholder management

CRM tools

Budgeting concepts

Risk management

Tools

CRM software

Job description

• The Project Manager III will demonstrate exceptional ability to Manage Project scope (quality deliverables and customer experience), time (duration), and costs (effort), Manage Communications effectively with internal and external stakeholders, Manage the Solution Development: deliver successful solution deployments in close partnership with cross-functional teams, while Manage Customer Expectations: maintaining a seamless customer experience and overall satisfaction from the process and the results
• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
• Ability to organize and manage a portfolio of projects, with responsibilities varying based on each project’s complexity, size, and scope
• Be a primary point of contact for project implementation activity
• Establish project command and control of project delivery both internally and externally
• Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders
• Participate in the sales process as needed
• Prospect specific implementation approaches, scope, and plans
• Support Statement of Work creation on an as-needed basis
• Identify early signs of project and customer risks and devise appropriate risk response strategies
• Occasionally travel to customer sites to conduct training and solidify customer relationships
• Assist in enhancing our methodology of project delivery of our growing set of solutions

Benefits

• Work from anywhere
• Unlimited vacation
• Mission-driven colleagues
• World-class healthcare
• Professional development

Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a strong plusAbility to adapt to a rapidly changing product and respond strategically to customer needsTechnical aptitude and proficiency with Professional Services and CRM toolsStrong aptitude of technology tools and solutionsStrong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” viewMinimum of 3 years of project management or related experience in a SaaS environmentExtra strong analytical thinking, strong system perspective, and diligent process analysis skills