Manager, Premium Suite Service

Golden State; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K match

Vacation & PTO

Event tickets

Job summary

Golden State in San Francisco seeks a high-energy Manager to lead relationship management for annual suite clients at Chase Center. You will serve as the trusted advisor to executives and administrators, driving retention and strategic partnerships while coordinating cross-functional efforts across events.

The role demands a white-glove service mindset, strong interpersonal skills, and willingness to attend games and events on weekends, holidays, and late nights.

Qualifications

• Bachelor's degree in Business, Communications, Sports Management or equivalent
• Minimum 3 years in Customer Service, Account Management, Hospitality or similar
• Proficient in Microsoft Office Suite; experience with ticketing platforms (e.g. Archtics) a plus

Responsibilities

• Act as primary point of contact and trusted advisor for a portfolio of customers
• Contribute to meetings with clients to ensure objectives are understood
• Identify opportunities for account expansion (upsell/cross-sell) and collaborate with sales
• Responsible for long-term retention and satisfaction of premium suite clients
• Maintain client records and update profiles in Salesforce

Skills

Relationship management

Communication

Sales collaboration

Organizational skills

Event coordination

Proactive mindset

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Reporting to the Director of Premium Suite Service, the Golden State organization is seeking a motivated, high-energy Manager to lead relationship management for annual suite clients at Chase Center. In this role, you will leverage elite interpersonal skills to cultivate long-term partnerships with a diverse portfolio of clients, ranging from executive assistants to C-suite leaders of major corporations.

To succeed, you must thrive in high-pressure, dynamic environments and demonstrate a "white-glove" approach to service. This is a premier opportunity to showcase your business development expertise, take full ownership of key accounts, and drive world-class client retention.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time opportunity located in our San Francisco, CA office.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for a portfolio of assigned customers, fostering strong, long-term relationships
• Contribute to all meetings with prospective and existing clients to ensure overall objectives are understood and long-term business relationships maintained
• Identify opportunities for account expansion (upsell/cross-sell) and collaborate with the sales team when appropriate.
• Accountable for the long-term retention and satisfaction of premium suite clients.
• Administer all formal updates and communications regarding Chase Center events, as well as Golden State Warriors and Valkyries games
• Maintain detailed client records and consistently update their respective profiles in Salesforce
• Other duties as assigned

Required Experience and Skills

• Bachelor's degree, preferably in Business, Communications, Sports Management or equivalent work experience
• Minimum 3 years in Customer Service, Account Management, Hospitality or similar
• Proficient skills in Microsoft Office Suite and Experience with ticketing platforms a plus (e.g. Archtics)
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels of company
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Flexibility with changing priorities; ability to organize and prioritize workload
• Proactive, self-motivated, and results-oriented with a strong customer-centric mindset
• Must be available to attend all Golden State games and Chase Center events to drive business relationships (includes weekends, holidays, and late nights)

Compensation

• $80,000 Per Year + Bonus (OTE approx. $120,000)
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.