Assistant, Group Sales (Part-Time)

Golden State Warriors; San Francisco (CA); On-site; USD 22,000 - 32,000; Part time

Job summary

The Golden State Warriors are seeking a part-time Group Sales Assistant to deliver outstanding customer service during Warriors games and Chase Center events, supporting Group Fan Experience Programs and staffing special events initiatives.

Based onsite in San Francisco, you will draft sales collateral, process individual ticket orders, and assist with group ticket buyers; report to the Manager, Group Sales. This role emphasizes teamwork and strong communication in a dynamic arena setting.

Qualifications

• Minimum 1 year of face-to-face customer service experience.
• Proficiency in Microsoft Office Suite.
• Experience in creating marketing pieces; Photoshop preferred.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with clients and peers.
• Ability to balance multiple projects in a fast-paced environment.
• Must have reliable transportation to the arena.

Responsibilities

• Assist with facilitating Fan Experience Programs (e.g., Primetime, Halftime, Fan Tunnel, Anthem Buddies, Courtside Shoot Around).
• Support organization and arena staff, creating a fun environment.
• Assist Group Sales staff with events, setup/breakdown, staffing, and vendor load-in/out.
• Provide exceptional customer service in person and over the phone.
• Assist with creating marketing collateral and other administrative needs.
• Sell group tickets through Archtics to individual buyers and assist with service matters.
• Work with account executives to capture client performance information for game day execution.
• Other duties as assigned.

Skills

Customer service

MS Office

Photoshop

Communication

Relationship building

Tools

Microsoft Office Suite

Photoshop

Job description

About The Position

The Golden State Warriors are looking for a Group Sales Assistant to provide outstanding customer service throughout the season. In this role, you will assist during Warriors games and Chase Center events with our Group Fan Experience Programs, staffing special events initiatives, delivering quality service, and having positive interactions with our fans, clients, and groups. This position may include daily office hours to assist with drafting sales and marketing collateral, processing individual ticket orders, compiling event schedules, servicing group ticket buyers, and additional administrative needs. This position reports to the Manager, Group Sales.

About The Position

The Golden State Warriors are looking for a Group Sales Assistant to provide outstanding customer service throughout the season. In this role, you will assist during Warriors games and Chase Center events with our Group Fan Experience Programs, staffing special events initiatives, delivering quality service, and having positive interactions with our fans, clients, and groups. This position may include daily office hours to assist with drafting sales and marketing collateral, processing individual ticket orders, compiling event schedules, servicing group ticket buyers, and additional administrative needs. This position reports to the Manager, Group Sales.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based onsite in San Francisco, CA.

Key Responsibilities

• Assist with facilitating Fan Experience Programs (e.g., Primetime, Halftime, Fan Tunnel, Anthem Buddies, Courtside Shoot Around, etc.)
• Support organization and arena staff, creating a fun environment
• Assist Warriors Group Sales staff with special events nights including set up and breakdown of events, staffing giveaway tables, vendor load-in/out, etc.
• Provide exceptional customer service in person and over the phone
• Assist with creating shareable marketing collateral and other administrative needs
• Sell group tickets through Archtics ticket platform to individual buyers and assist with service-related matters
• Work in tandem with account executives to collect client performance information and details for game day execution
• Other duties as assigned

Required Experience & Skills

• Minimum 1 year of face-to-face customer service experience
• Proficiency in Microsoft Office Suite
• Working knowledge in creating marketing pieces and content, experience in Photoshop, etc. preferred
• Excellent written and verbal communication, customer service, and resolution skills
• Ability to build positive relationships with clients and peers at all levels within the organization
• Ability to balance multiple projects at once in a fast-paced work environment
• Must have reliable transportation to the arena

Physical Demands

• Ability to push/pull/carry up to 40 lbs.
• Ability to sit/turn/ bend/ stand for long periods of time, including frequent stair climbing
• Comfortable working in loud environments with large crowds

Time Commitment

• Committed to work majority of Warriors home games and select Chase Center events (including weeknights, weekends, and holidays)
• Ability to work in office three (3) days per week if necessary

Compensation

• $19.61 per hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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