Manager, Payroll Client Services - APAC

Remote; United States; Remote; USD 39,000 - 89,000; Full time

Job summary

Join a leading remote company as a Manager in Payroll Client Services, where you'll enhance customer experience and manage a dedicated team. This role offers the chance to make a significant impact in global employment while working from anywhere. You'll need strong problem-solving skills and experience in payroll management to succeed in this fast-paced environment.

Benefits

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Mental health support

Stock options

Learning budget

Home office budget & IT equipment

Support for local social events or co-working spaces

Qualifications

• Experience in payroll customer care team management.
• Strong experience in a customer-facing role.
• Fluent in English.

Responsibilities

• Manage a team of Payroll Client Services Specialists.
• Act as an escalation point for payroll questions.
• Collaborate with multiple teams to provide support.

Skills

Problem-solving

Communication

Adaptability

Job description

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

We encourage folks from all ethnic groups, genders, sexualities, ages, abilities, disability statuses, and other under-represented groups to apply, and we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask and encourage anyone who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines, see here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Payroll Client Services, joining our Payroll team.

Our ambition is to provide the best end-to-end customer experience. Working closely with our clients and several teams, you will be in charge of addressing all potential company and employee issues related to payroll.

What you bring

• Experience:
  • Experience in payroll customer care team management or equivalent experience.
  • Deep understanding of local legislation in one or more countries is a plus.
  • Strong experience in a customer-facing role.
• Problem-solving abilities with great communication skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and the importance of working largely asynchronously.
• Experience working remotely is a plus but not required.
• You write and speak fluent English.

Key Responsibilities

• Manage and provide direction to a team of Payroll Client Services Specialists, ensuring effective service delivery and continuous improvement.
• Act as an escalation point of contact for all questions related to employee payroll runs.
• Support companies and employees on all payroll-related questions and address potential issues.
• Manage complex customer escalations and bring them to resolution.
• Collaborate with Customer Experience, Payroll Operations, Benefits, Tax, and Finance teams to provide top-tier support and meet SLAs.
• Support the Payroll leadership team in strategic alignment with company goals.
• Identify and implement opportunities to improve operational efficiency.
• Drive training and development to increase payroll knowledge and enhance user experience.
• Manage relationships with payroll, accounting, and benefits service providers.
• Maintain up-to-date knowledge and documentation on payroll processes, contributing to FAQs and learning materials.

Practicals

• Reporting to: Senior Manager, Payroll Client Services
• Direct reports: 8-10
• Team: Payroll
• Location: APAC
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and equity pay along with competitive benefits worldwide. We pay above in-location rates and use geo ranges to consider geographic pay differentials, supporting global talent-hiring and local wealth in developing countries.

The salary range for this role is $39,200 USD to $88,150 USD, determined by role, level, location, skills, experience, and market demands. Actual pay depends on various factors and may change.

We promote internal mobility, ensuring pay equity and fairness for all moves, reviewed case by case by the Total Rewards & People Enablement team.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with Director
4. Bar Raiser Interview
5. Employment verification

Benefits

Our full benefits are detailed at remote.com/r/benefits. Benefits include:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support
• Stock options
• Learning budget
• Home office budget & IT equipment
• Support for local social events or co-working spaces

How you’ll plan your day (and life)

We work asynchronously, allowing you to plan your schedule around your life. More at remote.com/async. You will be empowered to take ownership, be proactive, and prioritize work-life balance.

If this sounds appealing, apply now!

How to apply

• Fill out the form and upload your CV in PDF format.
• Please submit your application and CV in English. If you lack an updated CV, include your LinkedIn profile.
• We ask for your pronouns at interview and offer an anonymous demographic questionnaire to help us reflect diverse backgrounds. Your participation is voluntary.