Senior Project Manager, eDiscovery Client Services

Augusta Infotech; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled eDiscovery Project Manager to lead a dynamic team of Client Services Associates. This role involves managing complex e-discovery projects, ensuring seamless communication with clients, and driving team performance through effective leadership. With a focus on utilizing cutting-edge platforms like Relativity and Nuix, the successful candidate will play a pivotal role in enhancing client satisfaction and operational efficiency. If you possess a strong background in eDiscovery and team management, this opportunity offers the chance to make a significant impact in a fast-paced environment, while collaborating with a talented team dedicated to excellence.

Qualifications

• 8+ years in eDiscovery Client services or Project Management.
• Experience managing teams and handling complex eDiscovery projects.

Responsibilities

• Manage a team handling e-discovery projects, ensuring client satisfaction.
• Engage with clients for queries and escalations related to eDiscovery matters.

Skills

eDiscovery Project Management

Client Communication

Team Management

Analytical Skills

Problem Solving

Attention to Detail

Written and Verbal Communication

Education

Bachelor's Degree

Tools

Relativity

Nuix

Brainspace

Concordance

Ringtail

Service Now

Job description

Position Summary

Manage a team of 5-6 Client Services Associates, Sr Associates and Project Managers involved in Client communication for Intake, processing, Hosting, Review Support within Nuix, Relativity platforms.

Primary Responsibilities

• Manage a team of 5-10 members, handling a wide range of e-discovery projects/Matters, including large and complex multi-jurisdictional matters, working closely with North America and other regions.
• Intuitive understanding of text and metadata extraction processes and implementation of culling requirements such as deduplication, date restrictions, and search filtering, exporting processed data in specified formats.
• Engage with Clients and Law Firms for questions, clarification, and escalations related to their eDiscovery Matters.
• Daily/Weekly resource and work planning, publishing rosters by closely working with Leads and Seniors in the team as per availability.
• Connect with the Leads and Managers in North America and other offices to understand priority projects and any actionable or upcoming changes within the processes.
• Work with the APAC leadership team in aligning the team with the global standards, processes, and procedures.
• Conduct 1-1s with team members, provide timely feedback on performance, and understand any concerns/issues raised by team members. Involved in Annual Review and Performance Rating activities.
• Assess strengths and weaknesses of individuals in the team and assist Leads in the development of individuals, including direct reports.
• Identify and build periodic KPIs to enhance efficiency in the team. Publish periodic reports to Senior Managers & Directors to monitor the health of the team based on utilization, productivity, and individual contribution.
• Encourage cross-skilling and cross-training to ensure individuals gradually have opportunities to take up different roles within the team and contribute to processes for better client satisfaction factors.
• Drive team meetings with different teams within APAC to stay updated on product developments and technology, infrastructural changes.
• Extensively audit billable and non-billable entries at the end of the week and month, sending billing reports.

Experience

• 8+ years of experience in eDiscovery Client services/Project Management or litigation/practice support department within a law firm.
• Managed a team of eDiscovery Client Services/Project Managers.
• Confidently able to respond to Client queries, with a thorough understanding of internal processes and hands-on experience of Relativity, Nuix, and other eDiscovery platforms.
• Drive stand-up meetings and encourage participation from all levels within the team.
• Conduct interviewing processes for new hiring and provide overall feedback on candidates based on available roles and fitment within the organization.
• Assess and guide colleagues to communicate effectively and develop best practices for Client interactions and communication.
• Knowledge of ISMS and basics of Six Sigma is a plus, but not mandatory.
• Excellent written and verbal communication skills. Ability to work with Senior Managers and Directors in structuring and restructuring the team as per business needs.
• Engage across a range of backgrounds and levels of seniority with the ability to escalate matters that might be impacting business or individuals.
• Work flexible hours or rotational shifts to support the demands of our eDiscovery business.
• Travel domestically or internationally for business purposes as required.

Preferred Skills

• Extensive experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool) is a plus.
• Advanced understanding of billable and non-billable Client tasks.
• Handled a team of Client Services consultants and Leads in the past for eDiscovery Matters.
• Relativity Certified Administrator (RCA) or any Relativity or eDiscovery Certifications is a plus.
• Familiarity with computer forensic tools is a good to have, but not required (i.e. Encase, Forensic Tool Kit, MacQuisition, Cellebrite).
• Strong understanding of proprietary software related to data processing, data hosting, and timekeeping.
• Develop or possess strong organizational skills and extreme attention to detail.
• Proficiency with Windows and related software, such as Microsoft Excel and PowerPoint.

Qualifications

• Bachelor's degree.
• Certifications on database and data handling preferred but not mandatory.