Customer Success Associate - BonJOOR - West Coast US Remote

JOOR, Inc.; United States; Remote; USD 40,000 - 45,000; Full time

Job summary

An established industry player in fashion technology is seeking a Customer Success Associate to kickstart their career. This role offers a unique opportunity to engage with customers, ensuring they derive maximum value from the platform. As a trusted advisor, you will help clients adopt best practices, drive engagement, and influence product adoption. With a focus on customer satisfaction and retention, you will play a crucial role in the company's growth. The position offers a competitive salary, benefits, and opportunities for professional development in a collaborative environment. If you are a recent graduate passionate about fashion technology, this could be the perfect fit for you.

Benefits

Medical plans

Dental plans

Vision plans

401k plans

Flexible time policy

Growth and development opportunities

Access to Market Weeks

Transparency in business performance

Qualifications

• Recent graduate with up to 1 year of experience in fashion technology.
• Strong communication and negotiation skills are essential.

Responsibilities

• Develop trusted advisor relationships with customers.
• Drive increased engagement for new and existing customers.
• Strategize to increase renewal rates and minimize churn.

Skills

Excellent presentation skills

Written communication skills

Oral communication skills

Negotiation skills

Sales skills

Proactive account management

Ability to handle upselling conversations

Interest in fashion technology

Education

Fashion related degree

Job description

Customer Success Associate - BonJOOR - West Coast US Hours

Great opportunity to kickstart your career in fashion technology, JOOR are considering recent graduates from fashion related degrees for this customer success role.

Founded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transaction volume each month. Backed by Macquarie Group, Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series D start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Glossy 50 "Changemaker in the Fashion Industry" and inducted into Forbes' "50 Over 50" 2022 class, JOOR is attracting top talent to drive market dominance. With our team of 150+ experts, we maintain an established global presence with employees in key markets in North America, Europe and APAC.

What You will be up to :

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment

• Understand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption

• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance

• Be an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward

• Drive increased engagement for new and existing customers

• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero

• Strategically expand our revenue in accounts through cross-selling and upselling

• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores

• Drive new business growth through greater advocacy and reference ability

We would LOVE to hear from you if you have:

• A recent graduate from a fashion related degree with up to 1 year experience

• A deep interest in pursuing a career within fashion technology

• Excellent presentation, written, and oral communication skills

• Negotiation and sales skills

• A proactive, consultative account manager

• Potential ability to handle difficult upselling and reselling conversations

• A scrappy go-getter

• Additional language skills an advantage

The anticipated base salary for this position is $40-45K. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience attained, certifications or other professional licenses held where applicable.This position is also eligible for performance-based variable earnings.

• Perks & Benefits: Medical, Dental, Vision and 401k plans

• Collaborate with our teams across the world

• Access to Market Weeks to see the product in action

• Need a break? Flexible “My Time” policy - We want you at your best!

• Opportunities for growth and development through various internal initiatives

• Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Excited about the role but still not 100% you fit the criteria? We would still love to hear from you!