Client Partner (Healthcare/Healthtech)

SoftServe; United States; On-site; USD 70,000 - 85,000; Full time

Job summary

A leading digital solutions company is seeking a Corporate Recruitment Manager to drive business development in the Healthcare sector. The ideal candidate will possess strong negotiation and communication skills, with a focus on building relationships with clients. This role involves leading business development activities, understanding client needs, and collaborating with internal teams to ensure client satisfaction. Join us to make an impact in the HealthTech industry!

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Experienced in consultative sales and customer management.
• Strong understanding of IT consulting and software development.

Responsibilities

• Lead business development activities and develop new opportunities.
• Build and grow relationships with decision-makers to increase account revenue.
• Collaborate with cross-functional teams to monitor client satisfaction.

Skills

Negotiation

Communication

Leadership

Education

Bachelor's degree in a relevant field

Job description

Direct message the job poster from SoftServe

Corporate Recruitment Manager at SoftServe

**Preferred candidate locations: Massachusetts (Boston and surrounding areas), Texas (Dallas area and/or Austin area), Florida, Georgia, Illinois (Chicago and surrounding areas), Indiana (Indianapolis and surrounding areas), Maryland, Michigan, Minnesota, New York, North Carolina, Pennsylvania, Colorado (Denver and surrounding areas)

WE ARE SOFTSERVE

SoftServe is a global digital solutions company with associates currently working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand that the best way to build our future is to help you build yours. As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business. Our HQ is in Austin, TX, and delivery centers are based in Poland, Bulgaria, Ukraine, Mexico, Colombia, and Chile, with numerous service hubs in the EU.

NORTH AMERICAN HEALTHCARE / HEALTH TECH CLIENT PARTNER

The Client Partner is a Business Development Leader who establishes themselves as an expert and business ally to their clients in the Healthcare and HealthTech industries. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their clients’ business problems and aspirations. Customers will include mid-tier companies, enterprises, and independent software vendors (ISV). Client Partners seek to uncover new opportunities and connect clients’ strategic goals/challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share by creating new sales opportunities.

IF YOU ARE...

• An experienced professional in consultative sales, customer management, or executive account management with a focus on large independent software vendors (ISV) and enterprise clients
• Thriving in fast-paced environments, possessing strong interpersonal and communication skills, and working effectively with multicultural and geographically dispersed teams
• Strong in negotiation, contract management, and a deep understanding of IT consulting, software development, and industry best practices.
• A professional with leadership skills and expertise in product areas, you drive value creation, manage escalations, and monitor the adoption of best practices
• Having a technical background – solid understanding of software development, IT solutions, and enterprise technology
• Demonstrating a strong understanding of SDLC/PDLC – ability to engage with technical stakeholders and ensure solutions align with best practices
• Experienced in Project and Program Management or System Architecture – proven ability to lead and collaborate with engineering teams

Duties & Responsibilities

• Lead business development activities, develop new opportunities with existing clients, and achieve sales booking and billing targets.
• Develop and maintain a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Build and grow relationships with relevant decision-makers that increase account revenue and wallet share.
• Use personal expertise to uncover the client’s known and unknown needs and goals. Communicate and persuasively deliver the value proposition for all of SoftServe's services. Be empowered to present a clear rationale to gain the customer's agreement.
• Facilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress.
• As the customer champion, you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer and Partner teams, and liaise with services teams to understand the customer's business goals, project goals, and success for effective cooperation.
• Achieve superior NPS scores with clients. Provide input into Client participation in the SoftServe NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadership
• Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy.
• Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issues.
• Ensure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and security requirements on the client side.
• Be an active member of our client partner community, participate in the development of your capabilities (assessment and development planning activities, formal/informal training, external professional accreditation)
• As a SoftServian, you are expected to embrace our company values and be committed to promoting and supporting a work environment built upon cooperation and respect for one another.
• Collaborate with internal and external stakeholders to support the timeliness of invoice processing. Leverage client relationships to prompt facilitation of payment, as deemed appropriate.
• Crisis resolution (strategizing, approving, communicating, overall support, etc.)
• Previous consultative sales or customer management with an emphasis on account revenue growth, working with enterprise or large ISV clients
• Strong understanding of IT consulting and software development terms and concepts, technology, external regulation, and industry best practices
• Experience working in a fast-paced environment
• Experience of working with multicultural and geographically disbursed teams
• Experience in building a trusted rapport with clients, influencing decision-making, and working across executive and operational levels on the IT and Business side
• Experience tracking multiple customers and managing legal processes (contract renewals, negotiations, NDA, etc.)

Required Skills

• Experience in U.S. Healthcare and/or Health Tech Industries
• Self-driven and highly motivated to excel
• Strong interpersonal and communication skills
• Strong negotiation and presentation skills

Supervisory Responsibilities

Qualifications

• Education: bachelor’s degree in a relevant field (e.g., Information Technology, Business, or related discipline). Advanced degrees are a plus.
• Certifications: relevant certifications in client success/relationship, project management, or leadership (e.g., CBRM, CSAP, ITIL, PMP, etc.) are advantageous

Other Requirements

• Willingness to travel a minimum of 30% to the client and team location.

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Information Technology

• Industries

  IT Services and IT Consulting and Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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