Manager, Patient Services - RN Required

Heirlooms for Hospice; Grand Junction (CO); On-site; USD 85,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO accrual

Employer paid life insurance

EAP & Disability

403b Retirement plan with employer-mib

Job summary

HopeWest in Grand Junction, CO is seeking a Nurse Manager for Patient Services to provide operational and clinical leadership for the Float Pool and After-Hours teams, ensuring staffing resources support patient care across hospice and palliative services.

The role oversees recruitment, onboarding, scheduling, competency management, and retention of staff, partnering with clinical leaders to meet staffing needs and promote workforce flexibility.

Qualifications

• RN license in Colorado required.
• BSN or higher preferred.
• CHPN certification or must obtain within two years of employment.
• Experience leading staffing operations and float pool personnel preferred.

Responsibilities

• Provide operational and clinical leadership for Float Pool and After-Hours teams.
• Oversee recruitment, onboarding, scheduling, and competency management.
• Lead performance development and retention initiatives.
• Collaborate with clinical leaders to meet staffing needs and promote flexibility.
• Uphold HopeWest's mission, values, and standards of care.

Skills

RN license

Leadership experience

Staffing operations

EMR proficiency

MS Office

Education

Colorado RN license

BSN preferred

CHPN certification or within 2 years

Tools

EMR systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Full-time Grand Junction, CO, US

9 days ago Requisition ID: 2193

Salary Range: $84,593.00 To $93,600.00 Annually

Manager, Patient Services – Grand Junction | Monday–Friday, 8am-5pm Schedule

JOB SUMMARY:
The Patient Services Manager provides operational and clinical leadership for HopeWest's Float Pool and After-Hours teams, ensuring staffing resources are effectively deployed to support patient care across hospice, palliative care, and other assigned service areas. This role oversees recruitment, onboarding, scheduling, competency management, performance development, and retention of float pool staff.

Working closely with clinical leaders, the Patient Services Manager ensures staffing needs are met, promotes workforce flexibility, optimizes labor resources, and supports high-quality patient outcomes. The role fosters a collaborative, accountable environment through coaching, mentoring, and professional development while upholding HopeWest's mission, values, and standards of care.

MINIMUM QUALIFICATIONS:

• Education: Graduate of an accredited school of nursing required. Bachelor of Science in Nursing (BSN) or higher preferred.
• Experience: Minimum of five (4) years of clinical nursing experience in hospice, home health, hospital, palliative care, or related healthcare setting.Minimum of one (1) year of progressive leadership or management experience preferred. Experience managing staffing operations, workforce deployment, scheduling, or float pool personnel preferred.
• Licenses and Certifications: Current, active Registered Nurse (RN) license in the State of Colorado required. Certified Hospice and Palliative Nurse (CHPN) certification required or must be obtained within two (2) years of employment. Valid Colorado driver’s license required and reliable personal transportation with adequateautomobile insurance required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work collaboratively and professionally with interdisciplinary healthcare teams.
• Ability to build and maintain effective professional relationships with staff, patients, families, and community partners.
• Working knowledge of Microsoft Office applications and electronic medical record (EMR) systems.
• Demonstrates strong problem-solving, critical thinking, and decision-making skills.
• Maintains knowledge of organizational, state, and federal regulations related to hospice care.
• Demonstrates adaptability and flexibility in a dynamic healthcare environment

• Medical, Dental, and Vision insurance effective the first of the month following start date
• Colorado Family and Medical Leave Insurance (FAMLI) program
• Immediate accrual of PTO and medical leave
• Employer paid life insurance
• EAP & Disability
• Colorado Family and Medical Leave Insurance (FAMLI) program
• 403b Retirement plan with up to 3% employer match
• 15% discount at Spoons Bistro & Bakery, and Heirlooms locations

At HopeWest, we hold strong core values that are followed internally with staff as well as in the daily care of our patients & their loved ones. Employees of HopeWest are ambassadors that help continue our strong reputation in the communities we serve. If you want to feel honor and pride in the work that you do, while supporting a meaningful mission, come join our HopeWest Team!

Together, through creativity, volunteerism, and philanthropy we change the experiences of aging, illness, and grief – one family at a time.

HopeWest honors our service members and encourages veterans to apply.

This position will remain open until filled.