Manager, Patient Care Services

mclarenhlth; Mount Clemens (MI); On-site; USD 95,000 - 125,000; Full time

Job summary

McLaren Health is seeking a Nursing Unit Leader to oversee daily operations and ensure high-quality patient care. You will lead and develop staff, manage budgets, ensure regulatory compliance, and collaborate with a multidisciplinary team to optimize outcomes and satisfaction.

Responsibilities include staff development, budget oversight, regulatory readiness, and driving continuous improvements in nursing practice and patient experience across the unit.

Qualifications

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience.
• Associate’s degree with 5 years of nursing-related experience.
• Licensed as a Registered Nurse to practice nursing in Michigan.
• BLS Certification.
• Preferred: Master’s degree; ACLS Certification.

Responsibilities

• Oversee daily operation of assigned unit(s) to ensure high-quality, compassionate patient care.
• Lead and develop staff, manage budgets, and ensure regulatory readiness.
• Foster positive relations with physicians, patients, families, visitors and staff; address complaints and feedback.
• Collaborate with leadership and education staff to ensure staff participation in orientation and education programs.
• Plan unit conferences, education, and in-service meetings for staff.
• Ensure quality and appropriateness of care and implement action plans as needed.
• Utilize measurement tools to evaluate nursing care quality and outcomes.
• Delegate and supervise patient care appropriately; support capital needs and operating budgets.

Skills

Leadership

Staff development

Budget management

Regulatory compliance

Interdisciplinary collaboration

Education

Bachelor’s degree in nursing

Associate’s degree in nursing

Job description

Position Summary:

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

Essential Functions and Responsibilities:

1. Maintains operational responsibility for nursing and health care services on the unit.
2. Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
3. Promotes collaboration regarding patient care issues with various staff levels and disciplines.
4. In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
5. Plans unit conferences, educational endeavors, and in-service meetings for staff.
6. Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
7. Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
8. Assures appropriate delegation and supervision of patient care.
9. Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
10. Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
11. Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
12. Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
13. Maintains regulatory readiness.
14. Performs other duties as required or requested.

Required:

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience
• associate’s degree with 5 years of nursing-related experience
• Licensed as a Registered Nurse to practice nursing in Michigan
• BLS Certification

Preferred:

• Master’s degree in a related program
• A minimum of 2 years’ leadership experience
• ACLS Certification