Manager Patient Care Services

McLaren Health Care; Lansing (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

McLaren Health Care is seeking a Nursing Unit Manager to oversee daily operations, lead and develop staff, and ensure high-quality patient care within the unit. The role requires strong budget management, regulatory compliance, and collaboration with a multidisciplinary team to optimize outcomes and satisfaction.

The position emphasizes staff development, education planning, and maintaining regulatory readiness, with responsibilities spanning hiring, scheduling, coaching, and performance

Qualifications

• BSN or BS required; BSN/BS must be completed within 3–5 years.
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.

Responsibilities

• Oversee daily operation of the unit to ensure high-quality, compassionate patient care.
• Lead and develop staff; manage budgets and regulatory compliance.
• Collaborate with multidisciplinary teams to optimize patient outcomes and satisfaction.
• Coordinate orientation, continuing education, and staff development programs.
• Plan conferences and staff education, and monitor quality of care using metrics.
• Ensure appropriate delegation, supervision, and capital/operating budget oversight.
• Manage human resources including hiring, scheduling, coaching, and performance evaluation.
• Maintain regulatory readiness and implement customer service improvements.

Skills

Leadership

Staff management

Budget management

Regulatory compliance

Education and development

Education

BSN or BS

Associate degree / diploma in nursing + 5+ years experience

Job description

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care.Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

Essential Functions and Responsibilities:

• Maintains operational responsibility for nursing and health care services on the unit.
• Promotes positive customer relations with physicians, patients, families, visitors and employees.Follows up on complaints and provides feedback.Monitors level of patient, staff and physician satisfaction.
• Promotes collaboration regarding patient care issues with various staff levels and disciplines.
• In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
• Plans unit conferences, educational endeavors, and in-service meetings for staff.
• Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
• Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
• Assures appropriate delegation and supervision of patient care.
• Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
• Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
• Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
• Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
• Maintains regulatory readiness.
• Performs other duties as required or requested.

Qualifications:

Required:

• Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).(Associate degree /diploma in nursing may be considered with five or more years of relevant experience.Must complete BSN or BS within 3 to 5 years from date of hire.)
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.

Preferred:

• Master Degree in Nursing or related field.

Additional Information

• Schedule: Full-time
• Requisition ID: 26004619
• Daily Work Times: Variable
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No