Manager, Patient Access (On-Site)

umiami; Coral Gables (FL); On-site; USD 70,000 - 105,000; Full time

Job summary

University of Miami Health System seeks a Manager, Patient Access to oversee the Patient Access Department, ensuring smooth entry of patients, accurate data, and timely payment collection.

The role requires supervising staff, training, performance reporting, and ensuring insurance verification and chart accuracy prior to clinic dates. Strong leadership and budgeting involvement are essential.

Qualifications

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Responsibilities

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Manages day-to-day activities of personnel to ensure timely patient registration and accurate data entry.
• Reviews records to ensure proper insurance verification and chart accuracy prior to clinic date.
• Serves as department expert on registration, insurance verifications, and documentation guidelines.
• Maintains 24-hour staffing coverage.
• Assists in budget development and implementation.
• Collaborates with leadership on strategy and operational initiatives.
• Educates staff on rules, regulations, and internal controls.

Skills

Knowledge of business and management

Direct, manage, implement & evaluate

Strategic planning

Delegation & supervision

Leadership & training

Education

Bachelor’s degree in related field

Job description

Core Job Summary

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.
• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date.
• Serves as department expert on registration, insurance verifications, and documentation guidelines.
• Ensures adequate staffing is maintained on a 24-hour basis.
• Assists in the development and implementation of the department’s annual budget.
• Works with upper management to generate strategy and operational initiatives, and policies.
• Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Bachelor’s degree in related field

Minimum 3 year of relevant experience

Knowledge, Skills, and Attitudes

• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff