Supervisor, Patient Access (On-Site) (H)

umiami; Boca Raton (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

University of Miami UHealth – Department of Patient Access is seeking a Supervisor, Patient Access to oversee front-desk operations and staff. The role ensures a courteous, compliant environment for patients and staff while monitoring volume, flow, and productivity.

The position emphasizes staff development, adherence to policies, and process improvements to optimize registration efficiency and financial accuracy. Full-time employment within a major university health system.

Qualifications

• High School Diploma or equivalent or relevant experience.
• Minimum 4 years of relevant experience required.
• Experience in performance management and staff development.
• Strong leadership and communication abilities.
• Proficiency with standard office software and computer systems.

Responsibilities

• Oversee registration staff orientation, training, evaluation, and monitoring.
• Ensure staff adhere to all policies and procedures.
• Assist with planning, organizing, and scheduling to meet daily volumes.
• Communicate patient flow issues to management.
• Verify patient demographics and insurance information; edit as needed.
• Explain consent for treatment, financial liability, and HIPAA to patients.
• Initiate performance management for ongoing issues.
• Assist with collecting outstanding balances and end-of-day reconciliation.
• Identify process improvements to enhance registration efficiency.
• Maintain internal controls and ensure policy compliance.

Skills

Performance management

Training & development

Team leadership

Technical proficiency

Communication

Education

High School diploma or equivalent

Job description

The University of Miami UHealth – Department of Patient Access has an exciting opportunity for a Supervisor, Patient Access.

CORE JOB SUMMARY

The Supervisor, Patient Access oversees the day-to-day operations and management of the assigned clinic's front desk. Moreover, the incumbent ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps. An employee in this position supervises registration personnel, anticipates patient volume, and monitors patient flow and staff productivity in order to further the department’s goals and objectives.

CORE JOB FUNCTIONS

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on-going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 4 years of relevant experience required

Knowledge, Skills and Abilities:

• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff