Sr. Manager, Patient Access (H)

umiami; Miami (FL); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Tuition remission

Job summary

The University of Miami offers an exciting opportunity for a full-time Senior Manager, Patient Access at our main campus. This role leads front end revenue cycle operations for multiple clinics and partners with administrators to optimize performance.

The candidate will oversee staffing, budgeting, policy development, and KPI achievement while driving continuous improvement and regulatory compliance within the UHealth system.

Qualifications

• Bachelor’s degree in relevant field.
• Minimum 5 years of relevant experience.
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Responsibilities

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Ensures adequate staffing is maintained on a 24-hour basis.
• Plans, organizes, and controls daily patient access operations to ensure department goals are met.
• Implements key business initiatives across critical areas and meets KPIs (e.g., patient satisfaction, co-pay, denials).
• Establishes short and long-term goals and executes strategic actions.
• Provides patient access reports to faculty, administrators, and staff.
• Develops and updates departmental policies and procedures.
• Develops and implements the department’s annual budget.
• Identifies opportunities for cost reduction.
• Maintains knowledge of rules and regulations and educates staff on variations.
• Ensures internal controls and compliance with University policies.

Job description

Current Employees:

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Sr. Manager, Patient Access to work at our main campus.

Core Job Summary:

The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

Core Responsibilities:

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Ensures adequate staffing is maintained on a 24-hour basis.
• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.).
• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.
• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.
• Develops, reviews and updates departmental policies and procedures.
• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.
• Develops and implements the department’s annual budget.
• Identifies opportunities and makes recommendations for cost reduction.
• Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

Bachelor’s degree in relevant field

Minimum 5 years of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff