Clinical Business Operations Representative 1 (H)

umiami; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The University of Miami Health System is seeking a detail-oriented staff member to support patient care coordination and information management. You will assist in pre/post patient care, collect demographic and insurance data, and maintain accurate records in our clinical environment.

The role requires strong data-entry skills, clear written and verbal communication, and flexibility to work evenings or weekends as needed.

Qualifications

• High school diploma or equivalent required.
• No previous experience required.
• Data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Written communication

Oral communication

Time management

Independent work

Team collaboration

Education

High school diploma or equivalent

No previous experience required

Job description

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.


• Obtains or reviews all patient demographic information, insurance information and referral numbers.


• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.


• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.


• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.


• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.


• Provides coverage for responsibilities of co-workers when assigned or as need arises.


• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.


• Maintains confidentiality of all information.


• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent required


• No previous experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.


• Ability to communicate effectively in both oral and written form.


• Ability to work evenings, nights, and weekends as necessary.


• Skill in collecting, organizing and analyzing data.


• Ability to work independently and/or in a collaborative environment.


• Commitment to the University’s core values.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff