Manager - Patient Access

MaineHealth; Norway (ME); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is seeking a Patient Access Manager to provide direct oversight of Patient Access teams responsible for Centralized Check In/Sign In, outpatient registration, and ED registration and admissions.

The role leads 24/7 staff, drives continuous improvement, ensures data accuracy and timely payments, and aligns department goals with system-wide revenue cycle objectives.

Qualifications

• Education: 2 year college degree or equivalent leadership experience.
• Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
• Excellent verbal and written communication skills with Microsoft Office proficiency.
• Customer service experience required with ability to handle sensitive information.
• Ability to lead in a fast-paced, high-volume environment.

Responsibilities

• Oversee Patient Access teams including Centralized Check In/Sign In, outpatient registration, and ED registration/admissions.
• Provide leadership, support, and direction to ensure adherence to patient access standards.
• Manage 24/7 staffing and drive continuous improvement in revenue cycle processes.
• Ensure data accuracy and timely payments while supporting clinical service delivery.

Skills

Leadership experience

Healthcare experience

Communication skills

Customer service experience

Microsoft Office proficiency

Education

2-year college degree or equivalent leadership experience

Tools

Microsoft Office

Job description

Description

Management/Leadership
Req #: 93294

Summary:
The Patient Access Manager at (insert facility) provides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions. At some locations, the manager may also oversee switchboard services. The manager oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Manager ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility. Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: 2 year college degree or equivalent leadership experience.
2. License/Certifications: N/A
3. Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
4. Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
5. A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
6. Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
7. Customer service experience required including training in customer service principles.
8. Must be able to handle sensitive, stressful and confidential situations and account information.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $66,123.20to $89,481.60per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.