Manager Patient Access

Providence; California; On-site; USD 58,000 - 89,000; Full time

Job summary

Providence is seeking an experienced leader to oversee the Admissions Department and ER Registration for a busy 24/7 Level II Trauma Center. You will drive exceptional patient access experiences, mentor caregivers, and ensure operational excellence across all patient entry points.

The role supports a comprehensive revenue cycle and requires strong change management, staffing optimization, and adherence to regulatory standards to improve outcomes for patients and teams.

Qualifications

• Bachelor's degree in a healthcare field or equivalent
• California Fire and Life Safety Card within 30 days of hire
• 5 years in integrated healthcare access or related with at least 3 years in management
• Experience with Front End revenue cycle: Registration, Scheduling, Insurance verification
• Knowledge of HIPAA, CMS, JC, EMTALA and other regulations
• Experience standardizing disparate practices and improving operations
• Experience flexible staffing and cross-training to optimize productivity

Responsibilities

• Oversee Admissions Department and ER Registration operations 24/7
• Drive patient access experiences and caregiver relations
• Develop teams and ensure operational excellence across key entry points
• Mentor and coach staff; manage staffing to volume
• Identify and resolve issues impacting business outcomes

Skills

Healthcare leadership

Staff development

Regulatory compliance

Revenue cycle

Process improvement

Mentoring

Time management

Decision making

Education

Bachelor's degree

Healthcare degree preferred

Epic Systems experience

Tools

Epic Systems

Job description

Description

Seeking an experienced leader to oversee the Admissions Department and ER Registration supporting a busy 24/7 Level II Trauma Center. This highly visible role is responsible for driving exceptional patient access experiences, managing caregiver relations and team development, and ensuring operational excellence across key patient entry points.

Providence employees who work throughout Providence Health & Services in revenue cycle systems and structures support our ministries and operations in all regions from Alaska to California. In line with our core strategy of Ministry's Committed to Excellence and enhancing the overall patient care experience (know me, care for me, ease my way) we are committed to delivering a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Holy Cross Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Preferably in a Healthcare related field. Or equivalent educ/experience
• California Fire and Life Safety Card - National Organization within 30 days of hire
• 5 years overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years experience in management.
• Demonstrated experience and working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.
• Demonstrated experience in monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.
• Demonstrated experience in standardizing complex and disparate practices and maintaining common processes.
• Demonstrated experience in process improvement methodology, change management, operational improvement in complex systems.
• Demonstrated experience in flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.
• Demonstrated experience in mentoring and coaching/counseling.
• Demonstrated experience in optimizing workflow processes with emphasis as they relate to complex computer systems.
• Proven history of proactively identifying, resolving and escalating issues that impact business outcomes.
• A track record showing good decision-making skills based upon a mixture of analysis, experience, and judgment.
• A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

Preferred Qualifications:

• Certified Healthcare Access Manager upon hire.
• Epic Healthcare Systems experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $41.81 - $64.91. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.