Manager, Partnerships & Business Development (Remote)

HappyFox Inc.; Dallas (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in customer engagement solutions is seeking a Channel Partner Manager. The role involves managing relationships with up to 30 channel partners, driving demand generation, and ensuring successful implementations. The ideal candidate will excel in relationship building, planning, and have a strong understanding of partner ecosystems. This position is crucial for leveraging partnerships to enhance HappyFox’s market presence and revenue growth.

Qualifications

• Strong relationship management and partner development skills.
• Planning and financial skills to develop business plans.
• Ability to engage and influence both partners and internal teams.

Responsibilities

• Manages channel partners to drive commitment to HappyFox products.
• Educates partners and ensures successful implementations.
• Coordinates with partners to maximize revenue generation.

Skills

Relationship building

Planning skills

Selling experience

Presentation skills

Prospecting skills

Job description

Description:

• Manages up to 30 channel partners across a region.

• Ideate and develop new solutions with partners in core ICPs - Customer Support, IT, Operations, Finance, HR teams.

• Recruits partners and strengthens relationships to drive commitment to HappyFox products and solutions.

• Participates in and coaches partners through planning, demand gen, and business dev to increase HappyFox commitment, capability and pipeline.

• Manages Channel Partner relationships and pipelines.

• Maximizes pipeline generation and activities to support.

• Coordinates with cross-functional organizations effectively.

• Maximizes partner revenue gen by managing all non-deal specific activities associated with partner recruitment, partner demand gen, and support.

Objectives:

• Develops channel programs and recruits partners globally to make the channel a growth lever at HappyFox.

• Coordinate and manage enablement efforts with HappyFox Partners and sales/solutions engineering.

Responsibilities:

• Primary relationship owner with the partner.

• Educate partners by coordinating and delivering ongoing training, skills transfer, driving demand generation and business development.

• Ensure successful customer implementations through increasing the number and capability of skilled technical individuals at the partner.

• Orchestrate resources to support partners and help strengthen relationships with HappyFox teams.

• Ensure participation in marketing and channel strategy programs.

• Maintain senior-level relationships to gain commitment and ensure HappyFox is top of mind for partner business leaders (e.g. included in annual/quarterly business plans, reviews).

• Monitor and provide insight into the partners’ business and technical service capability, financial results, and investment in selling HappyFox products and services.

• Facilitate internal resources, and investments needed to execute the business plans in order to help meet business goals.

• Develop cadences with all partners and do joint sales clinics and reporting.

• Completely own the relationship and joint success with partners.

• Coordinate sales demos, partner ordering, and partner enablement.

Capabilities:

• Relationship building to develop and strengthen partner relationships.

• Planning and financial skills including business planning and basic knowledge of economics of the channel ecosystem.

• Knowledge of HappyFox and understanding of how HappyFox products create value for customers.

• Ability to help partners communicate value proposition to customers.

• Understanding of partners’ and customers’ business needs.

• Prospecting skills – ability to recruit new partners.

• Ability to engage, excite, influence and coordinate both partners and across HappyFox teams.

• Selling experience and ability to provide guidance to partners on selling and closing skills.

• Presentation skills in a 1-many environment to deliver HappyFox messages and positioning to partners.

• Experience in pipeline build with partners including planning, gaining senior sponsorship, delivering sales training, sales coaching, managing timely execution and follow-up.