Office Supervisor, Palliative Care - Nantucket

Nantucket Cottage Hospital; Mikas Pond (MA); On-site; USD 55,000 - 80,000; Full time

Job summary

Nantucket Cottage Hospital is seeking an experienced Office Operations Manager to oversee daily office functions and support the administrative needs of the organization. The role emphasizes efficient workflows, staff supervision, and strong communication with internal and external stakeholders.

The position requires a Bachelor's degree in Healthcare Management or related field, with 3-5 years in healthcare administration and 2-3 years supervisory experience.

Qualifications

• Education: Bachelor's Degree in Healthcare Management or Related Field.
• Experience: 3-5 years in Medical Office/Hospital/Managed Care; Supervisory/Management 2-3 years preferred.
• Excellent communication skills and ability to supervise staff.

Responsibilities

• Oversee day-to-day operations of the office ensuring efficient workflows and adherence to policies.
• Provide guidance and supervision to office staff including administrative personnel.
• Serve as central point of contact for internal and external stakeholders.
• Monitor and manage office supplies, equipment, and inventory.
• Coordinate procurement, maintenance, and repair of office equipment.
• Assist in preparing and managing office budgets and expenses.
• Establish and maintain systems for record-keeping and filing.

Skills

Healthcare management

Leadership

Communication

Analytical skills

Problem solving

Process improvement

Excel

Office software

Education

Bachelor's Degree in Healthcare Management

Bachelor's Degree in Related Field

Tools

Excel

Word

CRM systems

Office software

Job description

Site

Site: Nantucket Cottage Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing the daily operations and activities within the office environment. Also, responsible for ensuring the smooth functioning of the office and supporting the administrative needs of the organization. Does this position require Patient Care? No

Essential Functions

• Oversee and manage the day-to-day operations of the office, ensuring efficient workflows, effective resource allocation, and adherence to organizational policies and procedures.


• Provide guidance, support, and supervision to office staff, including administrative assistants, receptionists, and clerical personnel.


• Serve as a central point of contact for internal and external stakeholders, facilitating effective communication and coordination.


• Monitor and manage office supplies, equipment, and inventory.


• Coordinate procurement, maintenance, and repair of office equipment and ensure adequate stock levels are maintained.


• Assist in preparing and managing office budgets, monitoring expenses, and ensuring cost-effective utilization of resources.


• Establish and maintain efficient systems for record-keeping, document management, and filing.

Qualifications

Education: Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required.

Can this role accept experience in lieu of a degree? Yes

Experience: Medical Office/Hospital/Managed Care Experience 3-5 years required; Supervisory/Management Experience 2-3 years preferred.

Knowledge, Skills and Abilities

• Detailed knowledge and understanding of health care management and business management principles.


• Excellent listening and communication skills both verbal and written.


• Comfortable communicating with staff as well as patients/clients.


• Display strong leadership and communication skills to clearly manage and oversee program staff.


• Strong analysis and problem solving skills.


• Possess process improvement skills that increase productivity, quality and efficiency.


• Strong interpersonal and team building skills.


• Proficient or experience with Excel, Word and other computer programs.


• Comfortable with managing Volunteer program.


• Comfortable assisting in the management/facilitating of program/services.

Additional Job Details (Physical Requirements)

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$55,390.40 - $80,485.60/Annual Grade 6

Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mission & Values

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.