Manager Operations

Hiring Guru; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Deputy Manager to support NGO operations and enhance donor engagement. This role involves onboarding NGOs, managing key accounts, and leading a small team. The ideal candidate will possess excellent communication skills in English and Hindi, strong Excel capabilities, and a customer-first mindset. You will be instrumental in identifying process bottlenecks and implementing improvements, ensuring a seamless experience for our partners. Join a dynamic team dedicated to making a positive impact in the community and enjoy the flexibility of a remote work environment.

Benefits

Health insurance

Provident Fund

Yearly bonus

Qualifications

• 3 to 6 years of experience in Operations, preferably with an MBA.
• Experience in customer interactions and onboarding processes.

Responsibilities

• Support Operations Manager in NGO operations and onboarding.
• Manage key accounts to increase donation volumes.
• Train team members and assist in recruitment.

Skills

Excellent Oral & Written Communication skills in English

Excellent Oral Communication skills in Hindi

Strong presentation skills

Advanced Excel capabilities

Customer-first mindset

Ability to prioritize and multi-task

Education

Any graduate

MBA preferred

Job description

Role Overview

The Deputy Manager will support the Operations Manager in NGO Operations which will include onboarding NGOs on the platform, providing support to them and renewing their subscription with us. In an individual capacity, the Dy Manager will also be a Key Account Manager for a group of NGOs with the goal of increasing donations from them and will also take care of any escalations across NGOs. The Dy Manager will also lead a team of 1-2 team members/interns and will be responsible for training team members and helping the Operations Manager in their recruitment.

Roles & Responsibilities

• Assisting the Operations Manager in NGO Operations
• Responsible for NGO onboarding, NGO/Donor Support, Renewals & Escalations
• Key Accounts Management with a set of clients to increase donations volumes
• Identifying bottlenecks in current processes, providing actionable solutions for improvement.
• Responsible for NGO onboarding, NGO/Donor Support & Escalations
• Key Accounts Management with a set of clients to increase donations volumes
• Training team members and assist Operations Manager in recruiting team

Expectations & Skills Required

• Excellent Oral & Written Communication skills in English and excellent Oral Communication skills in Hindi. Spoken knowledge of other languages will be an added advantage
• Strong presentation skills for Video DEMOs
• Advanced degree of Excel capabilities
• Attention to detail is critical in this role as it involves a KYC process for onboarding NGOs
• Candidate must have experience of customer interactions and a customer-first mindset to solve their problems and aim towards customer-delight
• Candidates are expected to operate independently without being “micro-managed” by showing a high degree of ownership and responsiveness
• Ability to prioritize and multi-task amongst various responsibilities
• Delegate, assign & train tasks to team members

Qualifications

• Any graduate with 3 to 6 years of experience. MBA candidates are preferred.
• Experience should be significantly more in Operations.

Additional Details

• Shift: 9.30 AM to 6.30 PM IST
• Department: Customer Success, Service & Operations

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Total years of Experience in Operations
• Are you fluent in English - Mandatory
• Current CTC
• Expected CTC
• Notice Period
• Current Location

Work Location: Remote