Manager, Operations

Eyefinity, Inc.; Northern (KY); Hybrid; USD 74,000 - 131,000; Full time

Job summary

Eyefinity, Inc. seeks a Manager, Operations to oversee centralized operations for Ventures and acquired practices, defining and optimizing processes, systems, and procedures with internal and external partners to enable best-practice operations.

The role also manages centralized PMS software, improves care efficiencies, and drives supply chain planning and vendor management. Travel up to 30% may be required.

Qualifications

• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.
• Demonstrated knowledge of third-party plan configuration and revenue cycle management and insurance credentialing.
• Familiar with optical industry practices and procedures; POS systems and inventory management.
• Strong business acumen including experience with KPIs and performance metrics.
• Experience in the optometric industry with understanding of optical office flow, software, planning and supply chain management.
• Proven experience managing external vendors, employees and products at multiple locations.
• Demonstrated ability to supervise and communicate changes; develop growth plans; meet tight deadlines.
• Ability to travel 30% of the time.

Responsibilities

• Define, implement and optimize central operational processes, systems and procedures across Ventures and acquired practices.
• Oversee centralized practice management software and manage legacy software during transitions.
• Drive care-focused efficiencies, best practices and high-quality eye care across practices.
• Collaborate with partners to innovate processes in supply chain planning and operations.
• Manage continual improvement of supply chain, software/hardware, vendor management and PMS software.
• Forecast staffing needs as Ventures grows and expands locations.
• Align product price and availability analysis with market differentiation and profitability.

Skills

Management experience

Hiring & training

Performance management

KPI tracking

Revenue cycle management

Insurance credentialing

POS systems

Inventory management

Vendor management

Supply chain optimization

Strategic planning

Education

Bachelor’s degree in related field

Tools

PMS software

Job description

## Manager, OperationsApply: Remote: Remote US: Full time: Posted Yesterday: R-9997Responsible for centralized operations for Ventures and the current and future acquired practices. The position will have broad responsibility for managing people, processes, and systems related to Venture’s central operations.Defines, plans, implements and optimizes central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry.Oversees the implementation, updates, administration and monitoring of the centralized practice management software used at all Ventures practices – additionally, oversees the management of the practices’ prior software until changed.Drives care-focused efficiencies, best practices, and highest quality eye care across Ventures practices in partnership with other internal and external business partners.Works closely with business partners to create process innovation in all areas of supply chain planning & operations while building efficiencies and scale across the business. Manages and drives the continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software. Oversees and forecasts additional employee needs as Ventures grows and expands locations. Defines, implements and ensures product price and availability optimization analysis. Establishes clear, concise market differentiation from competitors through efficiencies, service, patient focus, and overall expertise. Manages within department budget and assesses growth needs in alignment with practice acquisitions. **Job Specifications***Typically has the following skills or abilities**:***Bachelor’s degree in related field or equivalent experienceMinimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reportsDemonstrated knowledge of third-party plan configuration and direct experience in revenue cycle management and insurance credentialingFamiliar with optical industry practices and procedures Demonstrated understanding of point of sales (POS) systems and inventory management Strong business acumen including experience working with KPI’s and other performance metrics Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain managementProven experience managing external vendors, employees and products at multiple locationsDemonstrated ability to supervise and effectively communicate changes in the work placeDemonstrated ability to develop plans to accommodate growthDemonstrated ability to analyze and improve work processes Highly organized and ability to adapt to quickly changing priorities Must be self-motivated and driven toward achievement of long-term goals Must be able to develop, work against, and meet tight and aggressive deadlines and goals Ability to travel 30% of the time For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment. **Working Conditions** The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $73,500.00 - $131,250.00