Manager, Operations

RiseMe; Kentucky; Hybrid; USD 74,000 - 131,000; Full time

Job summary

VSP Vision seeks a senior operations leader to oversee centralized operations for Ventures and future acquisitions. You will define, plan, implement and optimize central processes, systems, and procedures, collaborating with internal and external partners to create best‑practice operations.

The role drives supply chain optimization, software management, vendor relations, and budget alignment, with travel up to 30%.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum 3 years of management experience overseeing hiring, training and performance.
• Demonstrated knowledge of revenue cycle management and insurance credentialing.
• Familiar with optical industry practices and POS/inventory systems.
• Strong business acumen with KPI and performance metrics.

Responsibilities

• Oversees centralized operations for Ventures practices and future acquisitions.
• Defines, plans, implements, and optimizes central processes and procedures.
• Manages centralized practice management software and vendor relations.
• Drives efficiencies and best practices across supply chain and operations.
• Forecasts staffing needs and aligns with growth and locations.
• Manages budget and growth alignment with acquisitions.
• Supports price/availability optimization analysis.

Skills

Leadership

Operations management

Process improvement

Forecasting

KPI reporting

Vendor management

Strategic planning

Supply chain management

Education

Bachelor’s degree or equivalent experience

Job description

Responsible for centralized operations for Ventures and the current and future acquired practices. The position will have broad responsibility for managing people, processes, and systems related to Venture’s central operations.

Defines, plans, implements and optimizes central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry.

Oversees the implementation, updates, administration and monitoring of the centralized practice management software used at all Ventures practices – additionally, oversees the management of the practices’ prior software until changed.

Drives care-focused efficiencies, best practices, and highest quality eye care across Ventures practices in partnership with other internal and external business partners.

Works closely with business partners to create process innovation in all areas of supply chain planning & operations while building efficiencies and scale across the business.

Manages and drives the continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software.

Oversees and forecasts additional employee needs as Ventures grows and expands locations.

Defines, implements and ensures product price and availability optimization analysis.

Establishes clear, concise market differentiation from competitors through efficiencies, service, patient focus, and overall expertise.

Manages within department budget and assesses growth needs in alignment with practice acquisitions.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Demonstrated knowledge of third‑party plan configuration and direct experience in revenue cycle management and insurance credentialing

Familiar with optical industry practices and procedures

Demonstrated understanding of point of sales (POS) systems and inventory management

Strong business acumen including experience working with KPI’s and other performance metrics

Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management

Proven experience managing external vendors, employees and products at multiple locations

Demonstrated ability to supervise and effectively communicate changes in the work place

Demonstrated ability to develop plans to accommodate growth

Demonstrated ability to analyze and improve work processes

Highly organized and ability to adapt to quickly changing priorities

Must be self‑motivated and driven toward achievement of long‑term goals

Must be able to develop, work against, and meet tight and aggressive deadlines and goals

Ability to travel 30% of the time

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

As a part of the compensation package, this role may include eligible bonuses and commissions.

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSPVision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.