Manager, Operations

VSP Vision; United States; Remote; USD 74,000 - 131,000; Full time

Job summary

VSP Vision is seeking a senior operations leader to oversee centralized operations for Ventures and current and future acquired practices, guiding people, processes, and systems. You will define, plan, implement, and optimize central operational processes and procedures, collaborating with internal and external partners to deliver best-in-class operations.

The role also manages centralized practice management software, drives efficiencies in supply chain and pricing, and works across locations

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Demonstrated knowledge of third-party plan configuration and direct experience in revenue cycle management and insurance credentialing
• Familiar with optical industry practices and procedures
• Demonstrated understanding of point of sales (POS) systems and inventory management
• Strong business acumen including experience working with KPI’s and other performance metrics
• Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management
• Proven experience managing external vendors, employees and products at multiple locations
• Demonstrated ability to supervise and effectively communicate changes in the work place
• Demonstrated ability to develop plans to accommodate growth
• Demonstrated ability to analyze and improve work processes
• Highly organized and ability to adapt to quickly changing priorities
• Must be self-motivated and driven toward achievement of long-term goals
• Must be able to develop, work against, and meet tight and aggressive deadlines and goals
• Ability to travel 30% of the time

Responsibilities

• Responsible for centralized operations for Ventures and current and future acquired practices.
• Defines, plans, implements and optimizes central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry.
• Oversees the implementation, updates, administration and monitoring of the centralized practice management software used at all Ventures practices – additionally, oversees the management of the practices’ prior software until changed.
• Drives care-focused efficiencies, best practices, and highest quality eye care across Ventures practices in partnership with other internal and external business partners.
• Works closely with business partners to create process innovation in all areas of supply chain planning & operations while building efficiencies and scale across the business.
• Manages and drives the continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software.
• Oversees and forecasts additional employee needs as Ventures grows and expands locations.
• Defines, implements and ensures product price and availability optimization analysis.
• Establishes clear, concise market differentiation from competitors through efficiencies, service, patient focus, and overall expertise.
• Manages within department budget and assesses growth needs in alignment with practice acquisitions.

Skills

Leadership

Revenue cycle management

Insurance credentialing

Optical industry knowledge

POS systems

Inventory management

KPI analytics

Vendor management

Change management

Growth planning

Process improvement

Organizational skills

Deadline driven

Travel readiness

Education

Bachelor’s degree in related field or equivalent experience

Job description

Responsible for centralized operations for Ventures and the current and future acquired practices. The position will have broad responsibility for managing people, processes, and systems related to Venture’s central operations.

Defines, plans, implements and optimizes central operational processes, systems, and procedures, working in collaboration with internal and external business partners to create the best practice operations in the industry.

Oversees the implementation, updates, administration and monitoring of the centralized practice management software used at all Ventures practices – additionally, oversees the management of the practices’ prior software until changed.

Drives care-focused efficiencies, best practices, and highest quality eye care across Ventures practices in partnership with other internal and external business partners.

Works closely with business partners to create process innovation in all areas of supply chain planning & operations while building efficiencies and scale across the business.

Manages and drives the continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software.

Oversees and forecasts additional employee needs as Ventures grows and expands locations.

Defines, implements and ensures product price and availability optimization analysis.

Establishes clear, concise market differentiation from competitors through efficiencies, service, patient focus, and overall expertise.

Manages within department budget and assesses growth needs in alignment with practice acquisitions.

Job Specifications

• Bachelor’s degree in related field or equivalent experience


• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports


• Demonstrated knowledge of third-party plan configuration and direct experience in revenue cycle management and insurance credentialing


• Familiar with optical industry practices and procedures


• Demonstrated understanding of point of sales (POS) systems and inventory management


• Strong business acumen including experience working with KPI’s and other performance metrics


• Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management


• Proven experience managing external vendors, employees and products at multiple locations


• Demonstrated ability to supervise and effectively communicate changes in the work place


• Demonstrated ability to develop plans to accommodate growth


• Demonstrated ability to analyze and improve work processes


• Highly organized and ability to adapt to quickly changing priorities


• Must be self-motivated and driven toward achievement of long-term goals


• Must be able to develop, work against, and meet tight and aggressive deadlines and goals


• Ability to travel 30% of the time


• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Compensation

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSPVision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.