Store Manager

Optical-Outlets; Tampa (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Optical Outlets is seeking an experienced supervisor to oversee daily office operations, staff development, and patient relations in our Tampa offices. The role focuses on training new hires, maintaining compliance with policies, and coordinating with doctors to ensure smooth patient flow.

The ideal candidate has 2+ years of leadership experience, a bachelor’s degree or equivalent, and a track record of improving team performance in an optical environment.

Qualifications

• Requires a bachelor’s degree or equivalent experience.
• Minimum 2 years of leadership experience in a business environment.
• Optical experience preferred.
• Proven track record in leading team performance and processes.

Responsibilities

• Train new hires for various positions within Optical Outlets offices.
• Supervise and control office operations to ensure compliance with policies and procedures.
• Maintain product, equipment, and supplies; inform District Manager of trends or problems.
• Manage budgeted expenses including payroll, overtime, supplies, and maintenance.
• Coordinate doctor appointment scheduling and patient flow to maintain service levels.
• Reconcile financial reports and handle daily, weekly, and monthly accounting tasks.
• Recruit, train, and develop staff; provide coaching on product introduction and selling techniques.

Skills

Leadership

Recruiting & Coaching

Staff Development

Customer relations

Operational oversight

Education

Bachelor’s degree or equivalent

Job description

Description

The primary role of this position is to supervise and control the activities and operation of an Optical Outlets office.

Essential Functions

• Train new hires for various positions within Optical Outlets offices
• Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures
• Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems
• Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance
• Comply with proper promotional, merchandise, and display policies and practices
• Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints
• Establish professional relations with all doctors, whether they are leasing, employed, or referring
• Provide coaching in new product introduction, technical and selling techniques to all office personnel
• Supervise and follow up on all insurance and any other required billing for office
• Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports
• Supervise and coordinate all Doctor appointment scheduling
• Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office
• Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices
• Inform the District Manager of any quality or patient flow problems that exist in assigned offices
• Coordinate with the District Manager on security-related matters
• Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed
• Perform all tasks assigned by District Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Optical experience preferred
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
• Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers