Manager, Operations

MTM, Inc; Austin (TX); Hybrid; USD 95.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health and Life Insurance Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Zusammenfassung

MTM Transit seeks a Manager of Operations to lead drivers, dispatch, and maintenance staff in Austin, ensuring safe and efficient daily operations within contractual requirements. You will manage performance, training, and client relationships to uphold service quality.

The role requires 4+ years transit management, a related bachelor's degree or equivalent, and a valid driver's license. Strong analytical and safety knowledge will support ongoing compliance and performance improvements.

Qualifikationen

• Bachelor’s Degree (or equivalent combination of education and experience) in a related field.
• 4+ years of transit management experience within a large location.
• Experience supervising hourly personnel in a passenger transportation environment.
• Must possess a valid driver’s license.

Aufgaben

• Oversee Drivers, Dispatchers, and operations staff to ensure safe, efficient operations.
• Conduct monthly safety meetings and provide coaching.
• Train and update staff on policies, procedures, and safety guidelines.
• Liaise with client to maintain positive relationships and support system upgrades.

Kenntnisse

Strong problem-solving

Discipline administration

Map reading

Two-way radio communication

Data analytics

ADA/DOT/FTA regulations

Ausbildung

Bachelor's degree or equivalent combo of education and experience

High School Diploma or GED

Jobbeschreibung

# **Make a Difference**At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.**What will your job look like?**The **Manager, Operations** will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The **Manager, Operations** will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The **Manager, Operations** will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract. **This position will be onsite daily at our Austin, Texas location** **What you’ll do:*** Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline* Perform monthly Safety meetings* Training, retraining and updates to policies, procedures and safety guidelines* Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements* Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed* Perform additional duties as assigned or required* Monitor performance of direct reports and provide coaching and guidance **What you’ll need:*****Experience, Education & Certifications:**** High School Diploma or GED* Bachelor’s Degree (or equivalent combination of education and experience) in a related field* 4+ years of recent [within the last 8 years] Transit management experience within a large location* Previous experience working with senior citizens or persons with disabilities* Experience supervising hourly personnel in a passenger transportation environment* Experience training in a classroom and behind the wheel setting* Must possess a valid driver’s license ***Skills:**** Strong problem-solving skills* Ability to understand and administer discipline* Knowledge of basic safety and training procedures* Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment* Capabilities as it relates to data analytics preferred* Thorough knowledge of ADA, DOT, FTA regulations preferred* Ability to maintain high level of confidentiality* Regular attendance is required ***Even Better if you have:**** Previous management experience in the Paratransit or livery industries preferred **What’s in it for you:*** Health and Life Insurance Plans* Dental and Vision Plans* 401(k) with a company match* Paid Time Off and Holiday Pay* Maternity/Paternity Leave* Casual Dress Environment* Tuition Reimbursement* MTM Perks Discount Program* Leadership Mentoring Opportunities**Salary Min: $95,000****Salary Max: $110,000***This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.* ***Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.***