Manager, Operations - Transit Operations

MTM, Inc; Kingsport (TN); Hybrid; USD 48,000 - 118,000; Full time

Job summary

MTM Transit is seeking a Manager, Operations to lead transportation operations, oversee drivers, dispatch, and support staff, and ensure service delivery meets contract requirements. The role emphasizes safety, compliance with ADA, DOT, and FTA standards, and strong client relationships.

A Bachelor's degree and 5+ years of transit management are preferred. Candidates will participate in startup activities, service expansions, and growth initiatives, with opportunities across markets nationwide.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years of transit management experience.
• Experience supervising employees in transportation or service delivery.
• Valid driver's license and ability to operate a company vehicle.
• Experience conducting employee training and development activities.
• Valid driver's license.

Responsibilities

• Provide leadership and oversight of drivers, dispatchers, and operations personnel.
• Manage daily transit operations for safe, efficient service delivery.
• Monitor staffing, scheduling, expenditures, and performance.
• Conduct safety meetings and ensure compliance with ADA, DOT, and FTA standards.
• Build client relationships and communicate operational updates and improvements.
• Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.
• Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.
• Build and maintain strong client relationships through regular communication and collaboration.
• Support clients with operational updates, reporting, process improvements, and system enhancements.
• Analyze operational performance metrics and identify opportunities for improvement.
• Ensure compliance with contractual obligations, company policies, and applicable regulations.
• Participate in startup activities, service expansions, and business growth initiatives as needed.

Skills

Leadership

Employee development

Safety compliance

Communication

Data analytics

Education

Bachelor's degree in related field

Job description

# **Make a Difference**At MTM Transit, you're not just part of a team - you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.# Manager, Operations (Transit Operations)## Help Drive Operational Excellence with MTM TransitMTM Transit is proactively building a pipeline of experienced operations leaders for future business opportunities across our growing transit and paratransit operations. While contract awards have not yet been finalized, we are seeking qualified professionals interested in joining our talent community and being considered for upcoming opportunities nationwide.This Evergreen Requisition is designed to identify and engage talented operations leaders for future **Manager, Operations** openings as new contracts are awarded and services expand. Qualified candidates may be considered for opportunities supporting small, medium, and large-scale transportation operations.## Position SummaryThe **Manager, Operations** plays a key leadership role in managing, developing, and supporting transportation operations staff while implementing strategic initiatives that drive operational performance. This position oversees daily service delivery, including drivers, dispatch personnel, and operational support staff, ensuring transportation services are delivered safely, efficiently, and in accordance with contract requirements.The **Manager, Operations** serves as a liaison between the client and operational team while maintaining a strong focus on safety, service quality, compliance, employee development, and customer satisfaction.## Essential Responsibilities* Provide leadership and oversight of drivers, dispatchers, and other operations personnel.* Manage daily transit operations to ensure safe, efficient, and effective service delivery.* Monitor staffing levels, attendance, scheduling, expenditures, and employee performance.* Administer coaching, corrective action, performance management, and employee development initiatives.* Conduct monthly safety meetings and reinforce company safety standards.* Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.* Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.* Build and maintain strong client relationships through regular communication and collaboration.* Support clients with operational updates, reporting, process improvements, and system enhancements.* Analyze operational performance metrics and identify opportunities for improvement.* Ensure compliance with contractual obligations, company policies, and applicable regulations.* Participate in startup activities, service expansions, and business growth initiatives as needed.* Perform other duties as assigned.## Qualifications### Required* Bachelor's degree in a related field or an equivalent combination of education and experience.* Minimum of five (5) years of transit management experience.* Experience supervising employees in a transportation or service delivery environment.* Experience managing operational performance, staffing, and service delivery.* Experience conducting employee training and development activities.* Valid driver's license.### Preferred* Previous management experience in paratransit, transit, or livery operations.* Experience working with senior populations and individuals with disabilities.* Experience supervising hourly employees in a passenger transportation environment.* Experience delivering classroom and behind-the-wheel training.* Knowledge of ADA, DOT, and FTA regulations.* Experience with data analytics, reporting, and operational performance management.## Knowledge, Skills & Abilities* Strong leadership and employee development capabilities.* Excellent problem-solving and decision-making skills.* Ability to administer coaching, discipline, and performance management effectively.* Knowledge of safety and training procedures.* Strong client relationship management skills.* Ability to interpret operational data and performance metrics.* Familiarity with dispatch operations, map reading, and transportation systems.* Knowledge of two-way radio communications and demand-response transportation operations preferred.* Ability to maintain a high level of confidentiality.* Strong communication, organization, and time-management skills.## Travel* Local and overnight travel may be required.* Candidates may be required to operate a company or rental vehicle in accordance with company policy and motor vehicle standards.By joining our **Manager, Operations** leadership talent pipeline, you will:* Receive consideration for future opportunities as contracts are awarded.* Connect with recruiters and operational leaders regarding upcoming positions.* Be considered for opportunities supporting fleets of varying sizes across multiple markets.* Join a growing organization committed to safety, reliability, innovation, and operational excellence.**Please note:** This posting is intended to build a talent pool for anticipated future business opportunities. Applying does not guarantee employment or an open position at the time of application. Qualified candidates may be contacted as opportunities become available.At MTM, we believe that taking care of our employees - and the people they love - is the foundation of a healthy, thriving organization. That's why we're proud to offer a comprehensive, people-first designed to support every stage of your wellness journey.*This information reflects the base salary pay range for this job based on current national market data. **Ranges may vary based on the job's location, required state/city minimum wage, & contract needs**. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.***Small Division**: $47,920 - $100,680**Medium Division:** $55,920 - $100,680**Large Division:** $65,440 - $117,840***Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.***#MTMTransitAs communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, 's leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community's transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.No problem! Introduce yourself by completing this form with your contact information and resume. We'll