Manager, HR (Austin, TX)

MTM, Inc; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a Manager of HR in Austin to guide the local HR team, manage labor relations, and oversee employee relations, compliance, and investigations. The role focuses on policy implementation, grievance handling, and contract adherence within a unionized environment.

The ideal candidate will have a Bachelor’s in HR or related field, 3+ years in HR/employee relations, and 2+ years in a union setting, with strong knowledge of employment laws and policy administration.

Qualifications

• Bachelor’s Degree in HR or related field required.
• 3+ years’ experience in Human Resources/ Employee Relations or similar role.
• 2+ years’ experience in a Union setting required.
• Strong knowledge of HR policies/procedures and local, state, and federal employment laws.

Responsibilities

• Provide day-to-day guidance and developmental guidance to the Austin HR team.
• Handle labor relations and HR inquiries related to policies, procedures, and bargaining agreements; refer complex matters to management.
• Track information requests, hearings, and grievance timelines to ensure contract compliance.
• Serve as the initial contact for intake and assessment of employee complaints.

Skills

Labor relations

Employee relations

HR policies

Union negotiations

Interviews

Recordkeeping

Communication skills

Organizational skills

Education

Bachelor’s Degree in Human Resources

SHRM certification, preferred

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Manager, HR (Austin)

• Provide day-to-day guidance, hands-on support, and developmental guidance to the Austin HR team
• Handle all labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refer complex matters to appropriate management staff
• Track all information requests, hearing, and grievance timelines from initiation to completion to ensure adherence to contract requirements
• Serve as the initial contact and liaison for intake and assessment of employee complaints
• Conduct interviews and gather information for employee relations matters such as harassment allegations, work complaints, or other concerns; inform appropriate HR staff when additional investigation is required
• Assist with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives
• Maintain up-to-date knowledge of company policies, employment law, and common HR practices
• Collect information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances
• Conduct surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collect information and report results to Sr. HR Manager or Vice President of HR
• Maintain knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources
• Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations
• Coordinate meetings between Union Officials, Employees, and Leadership
• Organize and maintain all CBA’s, arbitration decisions, and any other related documentation
• Perform other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or GED
• Bachelor’s Degree in Human Resources or related field, or equivalent work experience
• 3+ years’ experience in Human Resources/ Employee Relations or similar role
• 2+ years’ experience in a Union setting required
• Strong knowledge of human resources policies/procedures and knowledge of local, state, and federal employment/labor laws

Skills:

• Knowledge of and ability to understand and apply federal and state employment laws (e.g., EEO, OSHA, FMLA, FLSA)
• Ability to handle a high level of sensitive and confidential matters tactfully and professionally
• Strong organizational skills and ability to manage multiple projects simultaneously
• Ability to work well under pressure and in stressful situations within a fast-paced environment
• Ability to work independently and collaboratively with others to achieve defined goals, handle inquiries, and resolve issues within a timely and constructive manner
• Consultative and customer service orientation with all levels of employees
• Demonstrated experience and skill in conducting workplace investigations, analyzing information in relation to the relevant employment laws, collective bargaining agreements, trends, policies, and procedures, and use sound judgment to draw valid conclusions and/or recommendations
• Ability to maintain effective working relationships at all levels of employees and both internal and external stakeholders
• Excellent presentation skills
• Effective communication skills
• Coaching effectiveness
• Detail oriented

Even Better If You Have:

• SHRM certification, preferred
• Experience working in the Transit industry preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $85,000 Salary Max: $125,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

• Transit Trailblazer Maintenance Tech.
• Apprenticeships
• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Ed Reimbursement
• Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.