General Manager (Transit)

MTM, Inc

Austin (TX)

On-site

USD 120,000 - 150,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) with Company Match

Paid Holidays

Tuition Reimbursement

Parental Leave Programs

Life Insurance

Job summary

MTM Transit in Austin, TX seeks an experienced General Manager to provide strategic leadership and oversee a large-scale transit contract. You will drive safety, regulatory compliance, financial performance, and client satisfaction while leading 100+ employees in a fast-paced environment.

Responsibilities include overseeing operations, developing growth strategies, and maintaining strong client relationships.

Qualifications

Senior leadership experience in large-scale operations.
Experience managing teams of 100+ employees and multimillion-dollar contracts.
Experience in paratransit, public transit, transportation, or mobility services.

Responsibilities

Lead contract operations to ensure safe, compliant service delivery.
Develop strategies to support evolving client needs and growth.
Monitor performance, productivity, and service metrics.
Identify risks and implement effective solutions.
Ensure staffing levels and resource allocation optimize efficiency and cost.
Oversee development and execution of operational plans and procedures.
Serve as primary liaison between MTM Transit and the client.
Build strong client relationships through proactive communication.
Educate clients on MTM Transit services and industry trends.
Address concerns and escalations promptly.

Skills

Leadership

Operations management

Budget management

Data analysis

Communication

Regulatory compliance

Safety leadership

Education

High School Diploma or GED

Tools

Reporting systems

Transit routing systems

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

General Manager (Transit Operations)

Austin, TX (509 Thompson Lane, Austin, TX 78742) Lead Operations. Drive Performance. Make an Impact.

MTM Transit is seeking an experienced General Manager to provide strategic leadership and operational oversight for a large-scale transportation contract. This role is responsible for ensuring exceptional service delivery, regulatory compliance, financial performance, client satisfaction, and employee engagement. As the General Manager, you will serve as the key liaison between MTM Transit, our client, and internal support teams while leading a workforce of more than 100 employees in a complex, fast‑paced transit environment. If you are a proven operations leader with experience managing large teams, multimillion‑dollar contracts, and client relationships, we want to hear from you.

What You'll Do

Operational Leadership

Lead all aspects of contract operations to ensure safe, efficient, and compliant service delivery
Anticipate growth opportunities and develop strategies to support evolving client needs
Monitor operational performance, productivity, and service metrics
Identify operational risks and implement effective solutions
Ensure proper staffing levels and resource allocation to maximize efficiency and cost effectiveness
Oversee development and execution of operational plans, procedures, and documentation

Client & Contract Management

Serve as the primary liaison between MTM Transit and the client
Build and maintain strong client relationships through proactive communication and responsive service
Ensure contractual obligations and performance standards are consistently met
Develop and present annual business and operational reviews
Educate clients on MTM Transit services, industry trends, and operational improvements
Address concerns, issues, and escalations in a timely and professional manner

Leadership & Employee Development

Lead, coach, and develop management staff and frontline employees
Foster a culture centered on safety, accountability, and continuous improvement
Conduct performance reviews and provide ongoing coaching and development opportunities
Support employee engagement, retention, and professional growth initiatives

Compliance & Safety

Maintain strict adherence to ADA, DOT, FTA, and company regulations
Oversee federally mandated Drug and Alcohol Program requirements
Ensure employee and vehicle files remain audit‑ready and compliant
Promote and maintain a strong Safety First culture throughout the organization
Monitor compliance programs and ensure adherence to all company policies and procedures

Additional Responsibilities

Develop a comprehensive understanding of all MTM Transit departments and support functions
Maintain expertise regarding local transportation challenges and industry trends
Perform additional duties as assigned

What You'll Need

High School Diploma or GED required
7+ years of senior leadership experience managing large‑scale operations
Experience leading teams of 100+ employees
Experience managing multimillion‑dollar service contracts including overseeing contractual service delivery and operational performance
Experience in paratransit, public transit, transportation, or mobility services
Contract and project management experience
Experience working within a union environment
Valid driver's license required
Exceptional leadership and relationship‑building skills
Strong analytical, problem‑solving, and decision‑making abilities
Experience managing budgets and financial performance metrics
Data analysis and reporting expertise
Ability to prioritize multiple projects and deadlines
Knowledge of ADA, DOT, and FTA regulations
Experience developing operational policies, procedures, and process improvements
Advanced computer proficiency and reporting systems knowledge
Strong confidentiality, professionalism, and business acumen
Ability to learn and effectively utilize transit technology and routing systems

Why Join MTM Transit?

At MTM Transit, our mission is to connect people to the communities and services that help them thrive. We believe our success starts with our people, and we're committed to providing a supportive workplace where employees can grow their careers and make a meaningful impact every day.

Competitive Benefits Include:

Medical, Dental, and Vision Coverage
Company-Paid Life Insurance
401(k) with Company Match
Flexible Time Off
Paid Holidays
Parental Leave Programs
Tuition Reimbursement
MTM Perks Employee Discount Program
Leadership Development & Mentoring Opportunities
Professional Growth and Advancement Potential

Learn more about our benefits at MTMBenefits.com

Compensation Salary Range:

$120,000 - $150,000 annually Compensation is based on factors including experience, skills, qualifications, and geographic location. MTM Transit offers competitive pay and comprehensive benefits designed to support our employees both personally and professionally.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential. Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

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