Manager, Operations

MTM, Inc; Michigan; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health & Life Insurance Plans

Dental & Vision Plans

401(k) with company match

PTO & Holidays

Parental leave

Casual dress environment

Tuition reimbursement

MTM Perks discount program

Leadership mentoring opportunities

Job summary

MTM Transit is seeking a Transit Manager in Michigan to lead drivers, dispatchers, and operations staff. The role focuses on safety, performance, and client satisfaction, with responsibility for policy updates and driver evaluations.

The ideal candidate has 5+ years in transit management, experience with para-transit or livery, and a strong background in training and compliance. The position offers weekday hours and comprehensive benefits.

Qualifications

• 5+ years of experience in transit management.
• Management experience in Para-Transit or livery preferred.
• Experience working with seniors or persons with disabilities.
• Experience supervising hourly personnel in a passenger transportation environment.
• Experience training in a classroom and behind the wheel setting.
• Must possess a valid driver's license.

Responsibilities

• Oversee Drivers, Dispatchers, and operations staff to ensure safe, efficient operation.
• Lead monthly Safety meetings.
• Train and update policies and safety guidelines.
• Conduct Driver evaluations per contract and ADA, DOT, and FTA requirements.
• Maintain regular communications with client for updates and system upgrades as needed.
• Perform additional duties as assigned.
• Monitor direct reports and provide coaching.

Skills

Problem solving

Discipline administration

Safety training knowledge

Map reading & comms

Confidentiality

Attendance

Data analytics

ADA/DOT/FTA regulations

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

Location:

750 Airway Drive, Allegan MI 49010

What you’ll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

• 5+ years of experience in transit management
• Previous management experience in the Para-Transit or livery industries preferred
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must posses a valid driver's license

Skills:

• Strong problem solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Ability to maintain high level of confidentiality
• Regular attendance is required
• Even better if you have... Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred

What’s in it for you:

• Monday - Friday operation
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $50,000

Salary Max: $55,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Don’t see your dream job listed? No problem!

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities

At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.