Manager, Operations

MTM, Inc.; Michigan; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Dental and Vision plans

401(k) with company match

Paid Time Off

Holiday Pay

Maternity/Paternity Leave

Casual Dress

Tuition Reimbursement

MTM Perks Discount Program

Leadership mentoring

Job summary

MTM Transit is seeking a Manager, Operations to lead the transit operations team and drive efficient, compliant service for our client. You will oversee drivers, dispatchers, and staff, ensuring safety, budget adherence, and timely workflow.

The role emphasizes training, performance evaluations, and client communication to sustain high-quality transportation. The position focuses on daily operations management, policy updates, and ongoing staff development, with a strong emphasis on ADA, DOT,

Qualifications

• Strong problem solving skills.
• Ability to understand and administer discipline.
• Knowledge of basic safety and training procedures.
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment.
• Ability to maintain high level of confidentiality.
• Regular attendance is required.

Responsibilities

• Oversight of Drivers, Dispatchers, and operations staff and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline.
• Perform monthly Safety meetings.
• Training, retraining and updates to policies, procedures and safety guidelines.
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements.
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed.
• Perform additional duties as assigned or required.
• Monitor performance of direct reports and provide coaching and guidance.

Skills

Strong problem solving

Discipline administration

Safety training procedures

Map reading & radio comms

Confidentiality

Regular attendance

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it’s personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Location: 750 Airway Drive, Allegan MI 49010

What you’ll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

_ Experience, Education & Certifications: _

• 5+ years of experience in transit management
• Previous management experience in the Para-Transit or livery industries preferred
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must posses a valid driver’s license

_ Skills: _

• Strong problem solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have…

• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred

What’s in it for you:

• Monday - Friday operation
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $50,000

Salary Max: $55,000

_ Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. _

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