Club Manager

Socket.dev; Palm Harbor (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Socket.dev is seeking a Club Manager to oversee gym operations and deliver an exceptional, judgment-free member experience while guiding a team to strong financial performance.

The role focuses on recruiting, training, and developing staff, maintaining a welcoming atmosphere, and ensuring top-notch customer service and safety across the facility.

Qualifications

• Superior customer service skills.
• Experience working as a Manager.
• Exceptional leadership and communication.

Responsibilities

• Recruit, hire, train and develop a high performing staff.
• Create a welcoming atmosphere for members and guests and ensure excellent customer service.
• Oversee front desk activities including member check-ins and tours.
• Manage payroll processing and payroll accuracy.
• Ensure gym opening/closing, cleanliness, safety, and equipment maintenance.
• Coordinate marketing promotions and oversee expenditures and refunds.

Job description

Benefits:

• Free uniforms


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• Wellness resources


• Bonus based on performance


• Dental insurance


• Employee discounts

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.


• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.


• Staff Management
  
  
  
  
  • Schedule staff and ensure all shifts are covered.
  
  
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  
  
  • Administration and processing of all weekly/bi-weekly employee payroll.
  
  
  • Resolve employee issues or concerns.
  
  
  • Manage disciplinary/termination activities.
  
  
  
  


• Involved in all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  • Facilitate all member requests, issues and questions.
  
  
  
  


• Ensure prompt opening/closing of gym.


• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.


• Ensure safety of employees, members and club property.


• Determine and communicate equipment repair in a timely manner.


• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.


• Authorize expenditures and refunds. Make daily bank deposits.


• Prepare all HR related forms and send to Corporate Payroll Team.


• Track statistics and reports (weekly, monthly, annually).


• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.


• Experience working as an Manager


• Exceptional leadership, diplomacy and listening skills.


• Basic computer proficiency (Microsoft Suite).


• Hard working, enthusiastic and energetic!


• Strong problem resolution skills.


• Current CPR Certification required, will be required within first 30 days


• High school diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.