Manager on Duty: Front Desk & Housekeeping Lead

Grand Vista Hotel; Simi Valley (CA); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Grand Vista Hotel in Simi Valley is seeking a Front Desk Manager (full-time). This working manager role serves as second in command to the General Manager and acts as Manager on Duty to ensure guest satisfaction, brand standards, and smooth operation across Front Desk and Housekeeping.

You will cover AM, PM, and Night Audit shifts as part of regular rotation, supervise staff, manage check-in/check-out, and handle guest concerns with professionalism and empathy.

Qualifications

• Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage guest issues with professionalism and empathy.
• Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.

Responsabilités

• Serves as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
• Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
• Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
• Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
• Oversee housekeeping operations to ensure room cleanliness meets brand standards.
• Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.
• Assist with scheduling, payroll verification, and inventory for linens, amenities, and cleaning materials.

Connaissances

Leadership

Communication

Problem-solving

Guest service

Flexibility

Empathy

Description du poste

Grand Vista Hotel in Simi Valley is seeking a Front Desk Manager (full-time). This working manager role serves as second in command to the General Manager and acts as Manager on Duty to ensure guest satisfaction, brand standards, and smooth operation across Front Desk and Housekeeping.

You will cover AM, PM, and Night Audit shifts as part of regular rotation, supervise staff, manage check-in/check-out, and handle guest concerns with professionalism and empathy.