Manager, Omni-Channel Applications

KnitWell Group; Pataskala (OH); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Merchandise discount

Career development

Volunteer opportunities

Medical, dental, vision insurance

401(K)

Employee Assistance Program (EAP)

Paid time off

Hybrid work model

Job summary

KnitWell Group is seeking a Manager – Omni-Channel Applications to lead strategic and hands-on technical work across enterprise omni-channel platforms. You will shape platform strategy, design solutions, and guide delivery for seamless customer experiences across digital, store, contact center, and fulfillment channels.

You will partner with business, product, architecture, and engineering teams to modernize and optimize Manhattan Active Omni–based solutions, driving engineering excellence and

Qualifications

• 10+ years of enterprise application development experience.
• 3+ years in Tech Lead, Engineering Manager, or Senior Technical role.
• Experience with omni-channel, customer-facing, or large-scale enterprise platforms.
• Bachelor’s degree in Computer Science, Engineering, or equivalent.

Responsibilities

• Own the technical strategy and long-term roadmap for omni-channel platforms.
• Provide architectural direction aligned with enterprise standards and business goals.
• Evaluate technology choices for scalability, security and maintainability.
• Lead teams through release planning and solution readiness.
• Drive platform modernization and cloud adoption.

Skills

Manhattan Active Omni

Omni-channel experience

Technical leadership

Solution design

Large-scale implementation

Education

Bachelor's degree in Computer Science, Engineering, or equivalent

Tools

Azure

AWS

DevOps

CI/CD

Microservices

Job description

About Us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

About Us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About The Role

The Manager – Omni-Channel Applications provides strategic and hands-on technical leadership for enterprise omni-channel platforms that enable seamless customer experiences across digital, store, contact center, and fulfillment channels. This role focuses on platform strategy, solution design, delivery execution, and people leadership, ensuring scalable, resilient, and well-architected applications aligned with business goals.

The role plays a key leadership position in the evolution and optimization of Manhattan Active Omni–based solutions, partnering closely with business, product, architecture, and engineering teams to drive modernization, engineering excellence, and predictable delivery across omni-channel customer journeys.

The impact you can have

• Own the technical strategy and long-term roadmap for omni-channel application platforms
• Provide architectural direction aligned with enterprise standards and business strategy
• Evaluate and guide technology choices with a focus on scalability, security, and maintainability
• Ensure strong engineering practices including design reviews, coding standards, and testing quality
• Guide teams through release planning and solution readiness
• Lead, mentor and develop technical teams (Tech Leads, Senior Engineers, Vendors)
• Set technical expectations and provide ongoing performance feedback
• Translate business requirements into scalable technical solutions
• Communicate technical decisions, risks, and dependencies to senior stakeholders
• Drive platform modernization, including cloud adoption and architectural evolution
• Lead evaluation and adoption of AI-enabled capabilities to improve developer productivity and business outcomes
• Identify opportunities to leverage AI/ML for automation, insights, and decision support
• Promote responsible AI usage aligned with enterprise governance and security standards
• Improve SDLC, DevOps maturity, and engineering practices

You’ll bring to the role

• Hands-on or leadership experience with Manhattan Active Omni, including solution design, integrations, or large-scale implementations
• Retail, eCommerce, OMS, or fullfillment systems experience
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 10+ years of experience in enterprise application development
• 3+ years in a Tech Lead, Engineering Manager, or Senior Technical role
• Strong experience with omni-channel, customer-facing, or large-scale enterprise platforms

Preferred Qualifications

• Cloud-native architectures (Azure/AWS)
• Microservices, APIs, and event-driven systems
• DevOps and CI/CD experience
• Agile delivery leadership

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
• Medical, dental, vision insurance & 401(K).*
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.*
• The target salary range for this role is: $120,000 - $150,000
• Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
• Hybrid: This position works in a hybrid model, with required days worked in the any of our Etna, OH, Ft. Myers, FL, or Hingham, MA offices.

Location

Corporate ascena – Remote

Position Type

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.