Manager, Office (32736)

GI Alliance; Mechanicsville (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

GI Alliance seeks an experienced Medical Office Manager to lead the day-to-day operations of an outpatient GI clinic. This hands-on role requires building strong teams, improving processes, and delivering an exceptional patient and provider experience.

Ideal candidates are organized, accountable, and able to balance the needs of patients, physicians, APPs, and staff in a busy medical practice. The leader will partner with practice leadership to implement initiatives and maintain compliant

Qualifications

• Minimum of three to five years of medical office management experience.
• Experience in internal medicine or GI is preferred.
• Bachelor's degree is preferred.

Responsibilities

• Lead, coach, develop, and support clinic employees.
• Oversee daily clinic operations for efficient patient flow and experience.
• Serve as primary operational point of contact for physicians, APPs, and staff.
• Manage employee schedules, staffing, attendance, and timekeeping.
• Participate in interviewing, hiring, onboarding, and training of new employees.
• Conduct regular employee check-ins and provide coaching and feedback.
• Monitor performance and enforce policies and procedures.
• Identify operational challenges and develop solutions.
• Collaborate with leadership on initiatives and improvements.
• Maintain HIPAA and OSHA compliance and infection-control standards.

Skills

Healthcare management

Leadership

Staff coaching

Operations

Communication

Regulatory compliance

Education

Bachelor's degree

Tools

EMR systems

Practice management software

Job description

Gastrointestinal Specialists, Inc. (GSI) is seeking an experienced, energetic, and people-focused Medical Office Manager to lead the day-to-day operations of one of our outpatient gastroenterology clinics.

This is a hands-on leadership position for someone who enjoys building strong teams, improving processes, solving problems, and creating an exceptional experience for both patients and providers. Our Office Managers are an important part of the GSI leadership team and serve as the primary operational leader for their assigned clinic.

The ideal candidate is approachable, organized, accountable, and comfortable balancing the needs of patients, providers, and employees in a busy medical practice.

What You'll Do

As a Medical Office Manager, you will oversee the daily operations of your assigned clinic and provide direct leadership and support to the clinical and front-office teams.

Key Responsibilities Include

• Lead, coach, develop, and support clinic employees while promoting a positive, collaborative, and accountable work environment.


• Oversee daily clinic operations to ensure efficient patient flow and an excellent patient experience.


• Serve as the primary operational point of contact for physicians, APPs, and employees assigned to the clinic.


• Manage employee schedules, daily staffing, coverage needs, attendance, and timekeeping.


• Participate in interviewing, hiring, onboarding, training, and development of new employees.


• Conduct regular employee check-ins and provide timely coaching, feedback, recognition, and corrective action when appropriate.


• Monitor employee performance and ensure expectations, policies, and procedures are consistently followed.


• Proactively identify operational challenges and develop solutions before they impact patients, providers, or staff.


• Partner with practice leadership to implement operational initiatives and process improvements.


• Monitor clinic workflows, patient volumes, staffing needs, and productivity to ensure resources are appropriately utilized.


• Address patient concerns professionally and work toward timely resolution.


• Support provider schedules and communicate operational or staffing concerns that may affect clinic operations.


• Promote effective communication between providers, clinical staff, front-office staff, and practice leadership.


• Maintain compliance with HIPAA, OSHA, infection-control requirements, organizational policies, and other applicable healthcare regulations.


• Assist with employee engagement and retention initiatives and help foster a workplace where employees feel supported and valued.


• Participate in leadership meetings, projects, and practice-wide initiatives as needed.


• Maintain appropriate supplies and equipment and communicate facility or operational needs.


• Perform other duties necessary to support the successful operation of the clinic.

What We're Looking For

We are looking for a leader who doesn't simply manage the day's schedule but takes ownership of their clinic and their team.

Preferred Qualifications Include

• Previous medical office, clinic, or healthcare management experience.


• Experience directly supervising employees in a healthcare environment.


• Strong leadership, coaching, and conflict-resolution skills.


• Excellent verbal and written communication skills.


• Strong organizational and time-management abilities with the ability to manage multiple priorities.


• Ability to remain professional and solution-focused in a fast-paced environment.


• Demonstrated ability to hold employees accountable while maintaining positive working relationships.


• Strong problem-solving skills and the ability to make sound operational decisions.


• Comfortable working collaboratively with physicians, advanced practice providers, employees, and senior leadership.


• Experience with electronic medical records and practice-management systems.


• Gastroenterology or specialty-practice experience is a plus, but not required.

The Leader We're Looking For

Our most successful Office Managers are visible, engaged leaders. They know their teams, understand what is happening within their clinics, and aren't afraid to jump in when needed.

We're Looking For Someone Who

• Communicates early and often.


• Addresses issues rather than allowing them to linger.


• Holds themselves and others accountable.


• Recognizes employees for a job well done.


• Handles difficult conversations professionally.


• Looks for ways to make processes better.


• Remains adaptable when priorities change.


• Builds trust with employees and providers.


• Leads by example.


• Brings solutions—not just problems—to the table.

Why Join GSI?

At GSI, our Office Managers have the opportunity to make a meaningful impact on their clinic, their employees, and the patients we serve. You'll work closely with physicians, providers, fellow managers, and practice leadership while having the opportunity to help shape how your clinic operates.

If you're an experienced healthcare leader who enjoys developing people, improving operations, and creating a great environment for patients and employees, we'd love to hear from you.

Qualifications

EDUCATION: Bachelors Degree is preferred.

EXPERIENCE: Minimum of threefive years medical office management. Experience in internal medicine or GI is preferred.

Performance Requirements

• Knowledge of clinic policies and procedures.


• Knowledge of medical terminology and insurance practices.


• Knowledge of computer programs and applications.


• Knowledge of CPT and ICD-10 coding.


• Knowledge of managed care, Medicare, and Medicaid guidelines.


• Skill in effective personnel management including training staff and delegating duties.


• Skill in written and verbal communication.


• Ability to work effectively as a team member with physicians and other staff.


• Ability to flexibly respond to changing demands.


• Ability to plan, organize, prioritize and direct the work of others.


• Ability to sort and file materials correctly by alphabetic or numeric systems.


• Ability to establish and maintain effective working relationships with patients, employees, and the public.


• Prior experience interviewing candidates and determining staffing needs.


• Experience credentialing physicians and mid-level providers


• Experience managing patient issues

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran