Supervisor, Back Office (32427)

GI Alliance; Leander (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

GI Alliance is seeking an experienced Back Office Supervisor to oversee the medical assistant team, coordinate patient flow, and support clinicians with clerical and organizational tasks.

You will coach staff, conduct performance reviews, and ensure efficient patient care processes while maintaining compliance with office policies. High school diploma or MA diploma required; at least one year MA experience requested.

Qualifications

• Minimum one year of recent experience as a medical assistant in a medical facility.
• Knowledge of EMR systems and clinical workflow.
• Strong written and verbal communication skills.
• Experience in Gastroenterology is preferred.

Responsibilities

• Supervise daily MA team activities and scheduling.
• Provide coaching and conduct performance reviews.
• Serve as first contact for employee issues or disputes.
• Assist with patient care workflows and exam/procedure coordination.
• Handle clerical tasks such as records, referrals, and appointments.
• Support department operations and ensure patient rights are respected.

Skills

Team leadership

Employee coaching

Scheduling

EMR proficiency

Clinical support

Patient communication

Multi-tasking

Education

High school diploma or GED

Medical assistant diploma

Tools

EMR software

Job description

GI Alliance is seeking an experienced Back Office Supervisor.

Position purpose

This position may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services.

Responsibilities/Duties/Functions/Tasks

• Provide daily guidance and direction to team
• Serve as first response for employee issues/disputes
• Approve time off requests, ensuring adequate staffing during peak times
• Provide employee feedback, coaching, and counseling
• Conduct annual employee performance reviews and deliver reviews to employees
• Attend management meetings, when requested
• Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; checking vital signs; performing screenings per provider guidelines; assisting providers as needed; charting; phone triage; medication administration; relaying instructions to patients/families; answering calls, and providing pertinent information; prescription verifications with physicians orders.
• Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; patient check-in and check-out; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor.
• Supervise and coordinate the daily activities of the medical assistant team, including scheduling, training and any necessary performance discussions.
• Train medical assistants and provide ongoing coaching and mentorship
• Cover clinical shifts or reassign duties in response to unexpected absences
• Other duties as assigned.

Qualifications

Education: High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a college course in medical assisting.

Experience: Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office. Experience working in a Gastroenterology practice is preferred.

Performance Requirements

• Knowledge of health care field and EMR systems.
• Skill in performing medical assistance tasks appropriately.
• Skill in written and verbal communications.
• Skill in understanding patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care practices and procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to multi-task.
• Ability to demonstrate compassion and caring in dealing with others.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran