Patient Service Representative

GI Associates, LLC; Town of Oconomowoc (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No weekends

No Holidays

PTO & paid anniversary day

7% retirement contribution & 401(k)

Medical, dental & vision insurance

Flexible spending plan

Short- & long-term disability

Life insurance

Job summary

GI Associates is seeking a Patient Service Representative to support our gastroenterology practice in southeast Wisconsin. You will help prepare EMR, room patients, collect vitals, schedule labs and procedures, and educate patients while maintaining confidentiality and a high standard of care.

The role emphasizes teamwork with clinicians and staff to ensure smooth patient flow and accurate record-keeping across the EMR system.

Qualifications

• 2+ years of customer service and/or scheduling experience.
• 1+ year of healthcare experience preferred.
• Experience using Microsoft software (Outlook, Teams, Word, etc.).

Responsibilities

• Prepares EMR for office hours and procedures as needed.
• Rooms patients and obtains vital signs, chief complaints, updates medication list.
• Schedules labs, procedures, x-rays, and appointments per location.
• Performs patient education and assists with patient walk-ins as needed.
• Utilizes EMR/EPIC and PMS systems efficiently.
• Maintains confidentiality and a clean workstation.
• Documents patient care accurately in EMR in a timely fashion.

Skills

Customer service

Scheduling experience

Healthcare experience

Microsoft Office

Education

High School diploma

Tools

EPIC

EMR

PMS

Job description

• Medical, dental & vision insurance

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

• No weekends


• No Holidays


• PTO & paid anniversary day


• 7% GI Associates retirement contribution & 401(k) plan


• Medical, dental & vision insurance


• Flexible spending plan


• Short- & long-term disability


• Basic & supplemental life insurance

Position Summary

Our Patient Service Representative has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI.

Position Responsibilities

• Prepares EMR for office hours and procedures as needed


• Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed


• Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location


• Conducts patient education (i.e., Handouts, etc.)


• Travels to off-site locations


• Utilizes PMS, EMR, EPIC appropriately and efficiently


• Maintains a high level of confidentiality


• Maintains clean and organized workstation and nurses' station during/at completion of office hours


• Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care


• Documents patient care accurately, in the proper location in the EMR, and in a timely fashion.


• Notifies pre-certification department of scheduled procedures


• Answers and follows up on patient phone calls in a timely fashion


• Maintains medication closets by stocking medications in an organized and retrievable manner when needed


• Assists with Patient Walk-ins as needed


• Assist with CRH Hemorrhoidal banding procedure in the office as needed


• Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity


• Maintains a safe work environment


• All other duties as assigned

Minimum Requirements

• High School diploma or equivalent required


• 2+ years of customer service and/or scheduling experience


• 1+ year of healthcare experience preferred


• Experience using Microsoft software (Outlook, Teams, Word, etc.)


• Open to adapt, learn and grow in a fast-paced health care environment

Physical & Mental Demands

• Must be able to sit for extended periods of time


• Able to push, pull, lift and/or move up to 20 lbs. occasionally


• Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment


• Frequently uses a computer for typing and documentation; requires accurate and efficient data entry abilities


• Frequently uses the telephone for communications