Manager of User Support

RealREPP; Irvine (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

RealREPP is hiring a Manager of User Support to lead end-user technology support at our headquarters. The role remains hands-on with advanced desktop support and escalations, while guiding a team and partnering with executives on strategic IT initiatives.

You will work with modern cloud technologies, endpoint security, and enterprise apps, ensuring reliable service delivery and ongoing learning in a growing, nationally recognized real estate firm.

Qualifications

• Advanced Windows admin and desktop support experience.
• Experience leading or coordinating end-user support functions.
• Strong knowledge of endpoint security principles.
• Experience with Microsoft 365 in enterprise environments.
• Solid troubleshooting across hardware, software and connectivity.
• Familiarity with Cloud IdP and security platforms preferred.
• Experience supporting enterprise apps like Salesforce and ERP systems.
• Excellent communication and organization in fast-paced settings.

Responsibilities

• Lead end-user technology support operations, remaining hands-on as needed.
• Oversee escalations and ensure timely resolution across teams.
• Support executive users and manage conferencing room tech.
• Collaborate on security practices and enterprise app administration.
• Coordinate vendor relationships and ITSM processes.

Skills

Windows administration

End-user support

Microsoft 365 administration

Executive support

Security best practices

Azure AD / Okta

Vendor management

Desktop support

A/V / conferencing

Tools

ITSM tools

Salesforce

Zoom / Teams

CrowdStrike

Fortinet

Job description

RealREPP, a full‑service recruiting firm, is currently teaming with a growing, stable, and nationally recognized commercial real estate owner to assist them in hiring a Manager of User Support for their headquarters location in undefined, undefined.

This position will lead end‑user technology support operations while remaining hands‑on with advanced desktop support and escalations.

This company is seeking someone who enjoys working with modern cloud technologies, endpoint security, enterprise applications, and AI productivity tools while continuing to learn and grow professionally. The organization is well established, privately held, and continues to grow its national real estate portfolio, offering long‑term stability, strong team culture, and exposure to executive leadership.

Requirements

• Advanced knowledge of Windows operating system administration and desktop support
• Experience leading or coordinating end‑user support functions and escalations
• Strong understanding of endpoint security principles and best practices
• Experience supporting Microsoft 365 in an enterprise environment
• Solid troubleshooting skills across hardware, software, and connectivity issues
• Experience with Microsoft Entra ID (Azure AD), Okta, Duo, and AWS is preferred
• Familiarity with CrowdStrike and Fortinet security platforms is a plus
• Experience supporting enterprise applications including Microsoft 365, Salesforce, ERP systems, Zoom, and Teams
• Knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, and connectivity troubleshooting
• Experience supporting conference room and A/V technologies including Teams Rooms and Zoom Rooms
• Excellent verbal and written communication skills with the ability to support executive‑level users
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Experience with ITSM tools, SLA management, reporting, budgeting, and vendor management is preferred
• Background supporting professional services, financial services, or commercial real estate environments is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.