Desktop Support Engineer II

REMAX; Denver (CO); Hybrid; USD 71,250 - 82,500; Full time

Benefits offered by this job

Competitive Medical, Dental, and Vision benefits

Retirement plans with optimal company match

Educational Assistance

Mental Health support program

Community Engagement

Diversity, Equity, and Inclusion

Remote work options

Job summary

A leading real estate organization based in Denver is seeking a motivated Desktop Engineer II. The role focuses on supporting and maintaining critical systems for staff, requiring expertise in troubleshooting, user management, and IT security practices. Ideal candidates should have experience with both macOS and Windows, alongside strong communication and problem-solving skills. This position offers a competitive salary range of $71,250 - $82,500 and various benefits, including medical, educational assistance, and retirement plans.

Qualifications

• 3+ years in a Tier 2 desktop support role.
• Experience managing both macOS and Windows OS.
• Ability to analyze data and solve problems.

Responsibilities

• Support, configure, and maintain critical systems and applications.
• Manage desktop and laptop issues for corporate customers.
• Implement and administer security audits and vulnerability scanning.

Skills

Advanced End-User Device Management

Troubleshooting

JAMF experience

IT Security practices

Prioritizing tasks

Communication skills

Job description

The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.

• Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers
• Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers
• Responsible for anti-virus software management, threat assessment, and remediation
• Implement and administer security audits and vulnerability scanning
• Configure and manage user accounts in Active Directory and Exchange
• Test, plan, and deploy software and OS updates
• Build and perform system images and application packages for macOS and Windows systems
• Design, engineer, and deploy new workstation solutions and enhancements
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements
• Create and maintain documentation as it relates to workstation architecture
• Update requests in the ticket system to include customer contact information, work logs, and knowledge base
• Research software and system products
• Other duties and projects as assigned

Qualifications and Skills:

• 3+ years of relevant work experience in a Tier 2 desktop support role
• 3+ years of advanced End-User Device Management and Troubleshooting
• 3+ years of experience in managing macOS
• 3+ years of experience in managing Windows OS
• 3+ years of JAMF experience
• Experience troubleshooting standard hardware issues and running diagnostics
• Experience installing, troubleshooting, and maintaining peripherals
• Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
• Proven experience with workstation system planning, security principles, and general software management best practices
• Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products
• Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance
• Ability to prioritize and execute tasks in a high-pressure environment
• Excellent written, oral, and interpersonal communication skills
• Experience working in a team-oriented, collaborative environment

Why Join RE/MAX?

As a leader in the real estate industry, RE/MAX is committed to delivering exceptional experiences for its agents, franchisees, and customers. Join a team of passionate professionals dedicated to innovation, collaboration, and success.

This position is ideal for someone who loves analyzing data, solving problems, and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate industry!

$71,250 - $82,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.