Manager of Operations

GES - Global Experience Specialists; Lithia Springs (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

GES - Global Experience Specialists is seeking an Operations Lead for Show-Site activities, focusing on coordinating the freight, logistics and decoration aspects of events to deliver high levels of customer service.

The role requires managing show labor, budgets and documentation, while collaborating with Senior Operations Manager and various client teams to ensure plans align with budgets and service requirements.

Qualifications

• College degree preferred.
• 3–7 years in an operational environment with supervisory experience (hire, fire, discipline, coach, train and develop talent).
• Experience reading floor plans and construction drawings; CAD and Adobe experience preferred.
• Strong organizational and communication skills.
• LEAN Six Sigma or other continuous improvement experience is a plus.
• Must interface effectively with supervisors, customers and senior managers.

Responsibilities

• Coordinate and develop all operational aspects of Show-Site operations.
• Lead Accounts (Level Owner, Hall Owner, Event Owner).
• Fulfill role in Show Planning process as required on assigned shows.
• Manage labor and show margins to meet or exceed plan.
• Ensure proper billing and documentation for invoicing.

Skills

Operational leadership

Floor plan reading

CAD familiarity

LEAN Six Sigma

Financial acumen

Communication skills

Team player

Strategic planning

Problem solving

Adaptability

Education

College Degree preferred

Job description

Coordinate and develop all operational aspects of all Show-Site operations, which are inclusive of Freight, Logistics and Decorating. Delivery of the highest level of customer service in the most efficient manner possible. Reports directly to the Senior Operations Manager.

Responsibilities

• Coordinate and develop all operational aspects of Show-Site operations
• Understands and works in lateral work streams
• Lead Accounts (Level Owner, Hall Owner, Event Owner)
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicator’s
• Adhere to all Business Standard Operating Procedures
• Exhibit a basic understanding of all lines of business required for production of event or show.
• Develop fully integrated implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded
• Manage people and assets for all assigned show, or assigned area on show to ensure direct costs are at or below plan
• Ensure proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing for the purposes of capturing all revenue
• In conjunction with Senior Operations Manager, review all labor calls and staffing plans on assigned shows to ensure they are fact based and in alignment with the Implementation Plan, the show budget, and service requirement
• Manage the labor and productivity tracking and reporting process. Assist in show labor analysis.
• Ensure complete and accurate documentation of grievances and disciplinary actions
• Manage the compliance requirements for OSHA, DOT and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements
• Understand Management Rights and Manage to the agreed upon Collective Bargaining Agreement
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College Degree preferred
• Required three (3) to seven (7) years in an operational environment, experience which was inclusive of management/supervisory functions. (hire, fire, discipline, coach, train and develop talent)
• Experience reading floor plans, and construction drawings and use of CAD and Adobe experience preferred
• Strong organizational and communication skills
• Prefer LEAN Six Sigma project experience or other form of continuous improvement experience for operational processes
• Must demonstrate ability to interface with individuals in a supervisory capacity as well as have the ability to comfortably interface with customers and senior level managers
• Must demonstrate proficiency in basic financial and computer skills
• Must have:
  • Integrity
  • Team player
  • Adaptability & Composure
  • Business & Financial Acumen
  • Customer Service Orientated
  • Problem Solving & Analysis
  • Decisiveness
  • Encourages and Demonstrates Collaboration
  • Strategic Planning
  • Influences Others without Formal Authority

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at show site
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Benefits

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more